EMS Structured for Quality: Volume 1

specialevents4Essential Performance Results

In 2008, the American Ambulance Association issued a best practices white-paper entitled EMS Structured for Quality. The paper was intended as a guide for “those who want to achieve the balance between quality and┬ácost factors, while earning the satisfaction of patients, taxpayers, elected officials, ambulance service┬ámanagers, employees, and other customers.”

The white paper identified four Essential Performance Results for high performance emergency ambulance services:

  1. Clinical Excellence.
  2. Response-time Reliability
  3. Economic Efficiency.
  4. Customer Satisfaction.

The next four volumes will describe how Aetna and ASM match up to and use these results to succeed and thrive.

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