MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Lifesaver!
• 100% A+! They saved my life! (15-3354; M. Pacheco, S. Howard).
• Professional x 3.
• Caring and considerate of special needs. Clients and facility.
• Friendly. My 3 y.o. love them. Called them her new friends. (15-5359; V. Maston, J. McAuliffe).
• Good work.
• Excellent. The EMT staff did a good job.
• Excellent, professional care.
• They knew their job – Made me very comfortable.
• They were helpful and helped me to relax.
• Caring; dedicated; excellent. (15-4690; R. O’Neil, T. Luetjen).
• CARING. EMTs stopped back in ER after transporting someone else to check on me. Very thoughtful. (15-5397; T. Marshall, H. Marshall).
• Very helpful, reliable, competent.
• Professional & friendly & reassuring. (14-108106; M. Osborne, D. Hammett).
• The crew [was] extremely courteous, efficient and very kind. (15-5316; J. Traber, W. Schnepp).
• Good x 2.
• Perfect.
• Awesome!
• Quick response time and professional [manner].
• Awesome.
• Very good.
• Crew very thoughtful + kind. Truck needs better suspension for bumps.
• Thank you! Couldn’t have been better!
• Excellent.
• Professional but still compassionate. (15-2542; V. Maston, E. Vaughn, N. Raiola with Bolton Fire Department).
• The Best.
• Excellent care and service. Thank you so much. I really appreciated it. (15-6569; M. Tuttle, J. Startup with East Hartford Fire Department).
• Very polite + concerned – Cleaned ice + snow, so I could get on stretcher. I’m old + gray, they were very flattering, telling me I was good looking!! “So sweet”. (15-6482; B. McDonald, D. Tedeschi with East Hartford Fire Department).