MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Friendly, knowledgeable, calming, attentive. I felt my son and I were safe with them and in good hands. (15-27515; E. Sheils, C. Masslon).
• T. and R. were great. Very comforting. (15-35382; R. Gonska, T. Dixon).
• They were great + kind.
• The crew were very professional, and knew what they were doing.
• Very friendly and informative, explained everything they were doing. (15-25385; V. Maston, J. Lentini).
• Excellent.
• Professional + caring.
• Caring and professional.
• Professional x 2.
• Calm, friendly and clear without being condescending. They were great.
• Very pleased.
• The two paramedics were excellent!! My first trip (ever) in an ambulance so they were very helpful and reassuring. (15-36708; G. Geres, S. Boutot).
• Professional + caring.
• Can’t imagine being cared for before I even got to the hospital. They were great!
• Ambulance crew was great.
• Caring and skilled.
• Efficient + caring.
• Skilled.
• Very nice + professional.
• Very professional.
• Excellent and professional.
• The ambulance crew was excellent and they did a great job. (15-39025; T. MacLean, B. McDonald with East Hartford Fire Department).
• Very comforting and thoughtful – They did an excellent job. My first time in an ambulance. (15-37659; H. Mendes, R. Houser).
• Excellent + caring. The service provided was professional and very well performed. Thanks to the paramedic who was wearing a Manchester Fire shirt. My grandfather was a past deputy chief and would be very happy with the service provided to his great grandson! (15-37893; Manchester Fire Rescue EMS with J. Bush, B. Delgaizo).