MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Professional x 4.
• Good.
• The ambulance crew were kind and considerate. [They] were gentlemen. (15-49319; M. Karr, J. Brungard).
• Professional, caring.
• Compassionate, caring, skilled. (15-44193; M. Khan, K. Russell).
• Exceptional service & care!
• The best ever, awesome people.
• Very respectful and good at their jobs. (15-54240; J. Bush, K. King with Manchester Fire Rescue EMS).
• Extremely efficient, comforting, skilled, knowledgeable individuals who seemed to genuinely care about the patient + enjoy their work. S. was excellent and had a great bedside manner that truly decreased my pain + anxiety. (15-54546; D. Kemp, S. Jachym).
• Very helpful, made me feel at ease. I felt I was finally being helped. (15-55056; R. Bilodeau, R. Anderson).
• All personnel were very compassionate, caring, & attentive, interaction with family members was outstanding. (15-55405; S. Gregg, M. Hoyt).
• Tremendous.
• Professional, caring, concerned.
• Thank you for caring for me when I was injured!!
• Right on top of things.
• Very professional.
• Wonderful.
• Professional, highly skilled + attentive. (15-54417; S. Crittenden, S. Boutot with East Hartford Fire Department).
• The medic that responded & provided care was WONDERFUL. She had a competent, efficient, & compassionate bedside manner. She was very clear & effective in communicating with us. Made our transition into the ER a very smooth one. Thank you!! (15-27109; G. Geres, H. Marshall).
• Excellent.
• They were very professional.
• They were patient and understanding.