MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• Very nice and skilled.
• Very professional and knowing what they were doing.
• Engaging and direct. Very pleasant and professional. (16-14296; M. Karanda, C. Raymes with East Hartford Fire Department).
• Caring.
• Very professional and kind.
• K was wonderful. Very caring. (16-11446; K. Russell).
• Ambulance personnel were very kind + professional.
• They were incredible!
• Good.
• This was the first time I needed an ambulance and they were wonderful. (16-14092; R. Gonska, J. Monahan).
• Nice people very caring.
• Very caring.
• This town is very fortunate to have such professional service. Thank you. (16-16537; C. Raymes, R. Davenport with Manchester Fire Rescue EMS).
• Great, helpful.
• Efficient, knowledgeable, caring.
• Professional enough.
• Caring.
• Your lead EMT was outstanding, compassionate and very reassuring. (16-12593; indications that they are referring to FF-Paramedic from Manchester Fire Rescue EMS).
• They treated me excellent and w/ kind (sic).
• Professional.
• Polite Professional Caring.
• Sympathetic & caring…listened to my concerns…very professional. (16-15940; M. Sparks, H. Marshall with Manchester Fire Rescue EMS).
• Highly professional.
• Very professional.
• Courteous, sympathetic, qualified.
• Professional, compassionate.
• They were very nice.
• Very professional and caring.
• Highly skilled.
• Excellent!
• Caring and professional.