Aetna Attends “Touch A Truck Event” in Hartford!

 

 

 

 

 

 

 

 

 

HARTFORD — On May 6, 2017 Aetna Ambulance Service attended a Daniel Tiger’s Neighborhood themed “Touch a Truck” event held at CPBN Television Station on Asylum Avenue in Hartford. The event, organized by a group of military veterans, encouraged kids to interact with Police, Fire, and EMS personnel in order to gain a sense of familiarity with first responders. Event Coordinator James Reeves’s motivation for the project was “creating, coordinating, and executing a family-friendly event that highlights the importance for children and families to “be a good neighbor” and become more involved in their communities.”  Mr. Reeves also stated “we feel that kids should be unafraid of those in uniform to the point that they can communicate freely and openly, especially in times of urgent need.”

Aetna Field Supervisor Matt Campbell, and EMT’s Alexandra Zhakov and Anthony Mazzola provided ambulance tours and the entertainment for those in attendance, giving out coloring books and posing for pictures.

 

Aetna’s Amy Griskus Promoted to Medicare Office Supervisor

MANCHESTER — On April 28th, 2017 Aetna’s Amy Griskus was promoted to the position of Medicare Office Supervisor.

Amy has worked for Aetna since October 2007, reviewing and processing Patient Care Reports (PCR’s), interacting with Medicare patients and payors, maintaining a knowledge of billing practices to ensure Medicare compliance, and much more. On behalf of Aetna and ASM, we would like to congratulate Amy and look forward to more great things from her.

Meet the Newest Members of the Team: Aetna Hires Four – 2016

HARTFORD — In December, 2016 two Paramedics, and two Dispatchers were added to the Aetna team. As part of our continued growth, Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures. Bios from our new Dispatchers are currently pending, we eagerly anticipate introducing them as well.

Alex Bowyer: FULL TIME, Paramedic. I am 25 and from Bethlehem CT. I attended Moravian College in Bethlehem PA. I graduated with a BA in Sociology with a concentration in Law and Society, and a minor in music in 2013. I started with the Bethlehem Volunteer Fire Department as a first responder 3 years ago. I have been working as an EMT for Campion Ambulance Waterbury Division for the past 2 years. I attended the Goodwin College Paramedic Program, and completed my field internship at Valley EMS. I plan on pursuing a career as a fire/medic. Outside of work I enjoy camping and riding my motorcycle.

Cora Gingras: FULL TIME, Paramedic. I started in EMS in high school when I joined the fire department. I was a member for 5 years when I transitioned over to the ambulance. I have been working as a Volunteer in my town for the last 4 years. Before coming to Aetna I have worked commercial ems for 3 1/2 years. I recently graduated paramedic school at Goodwin college. My future plans are to go to nursing school.

 

 

“They were very professional and kind.”

SOUTH WINDSOR – In early December, Aetna Ambulance received a hand written thank you letter addressed to Paramedic Ryan Gonska and EMT Cole Ashker. The note, as depicted below, is in regards to a transport completed a few days prior.

 

 

Just a short note to express my appreciation for 2 of your employees [Ryan] and Cole. [They] picked me up [at a] walk-in clinic [and brought me] to St. Francis Hospital. They were very professional and kind. All around good guys. Thank you.

“Just Keep Looking At The One!”

HARTFORD –  On December 10, 2016, Aetna Ambulance received a letter from Hartford Hospital’s Management Team, regarding the exceptional actions of Paramedic, Nick Foran. After noticing his kind gesture (depicted below), Karen Teixeira, a triage nurse, drafted a letter to the Hospital’s Management Team. Her letter prompted an outpouring of gratitude and self reflection from Danette Alexander, Nurse Director of Emergency Services. Read both the letter and note below.

The letter from Karen Teixeira:

A medic from Aetna brought in a homeless man tonight that was seen and  released.  Later, this medic came up to me asking where the patient was; I looked in the tracker and told him that it looked like the patient had been discharged. He was disappointed.  He then told me that the patient was homeless and that all of his clothes were wet, especially his gloves. I noticed the pair of gloves in this medic’s hand.  I asked him if they were for the patient, he said they were. I told him that he may be in the waiting room because we typically allow homeless patients to stay in the reception area if the weather is cold.  He proceeded to look in the waiting room and found the patient. He was relieved that he was able to find the gentleman to give him a pair of dry gloves so that he wouldn’t get frost bite.

The note from Danette:

This is a beautiful story.

I believe it is our mission:  To help.  To help in any way we can.  It is not a little thing to allow the homeless a warm shelter—even for just a few hours.

The empathy shown by this medic was not a little thing.

It is the only thing.

I try to learn each day so I can be a better person.  Not just for me or my family, not just for all of you but I try to be better so I can help those who need us most.

Sometime it is overwhelming to look at all the people who need us. It is often daunting to the ED; the needs of all the service lines and the patients who makeup each of these patient populations.   It is disheartening to listen to feedback from people that feel we fell short of their expectations.

Yes, we can be better.  There is always room for improvement (I am the first to admit that I can be better).

But you need to know how proud I am of all of you and the work you do every day.  Try not to be overwhelmed.  We will help each patient.  One at a time and do the best we can.

Mother Teresa said, “If I look at the mass, I will never act.  If I look at the one, I will.”

Just keep looking at the one.  We will be ok.

High Praise for Aetna Crew!

img_0600FARMINGTON – December 2016, EMTs Jennifer Grayson and Roberto Rizza received high praise recently from a patient’s daughter following a transport to her home. Aetna Ambulance sends Patient Satisfaction Surveys to a randomly selected group of patients, allowing them the opportunity to provide feedback about their ambulance transport.  The last section of the survey allows the patient, or family member, to write about their experience.  In this section, the daughter boasts of professionalism, compassion and friendliness. She goes on to say, “it was the best experience we have had.”

The full note reads:

The EMTs, Jen and Rob, were professional, compassionate, friendly, and took care of transferring my 92 year old mother home. My mother is frequently a hospital patient and requires an ambulance transport home. This is the first time that we have had an Aetna transport and it was the best experience we have had. I will be sure to request Aetna in the future.

 

Aetna Ambulance a Vital Link in Making Organ Donation Possible

LifeChoice Donor Services and Aetna Ambulance are partnersThe following is an excerpt of an email message from LifeChoice:

“This patient’s family was very uplifted that he was able to be a donor and found great comfort knowing that he was able to continue to help others in death as he had in life.  This could not have been possible without the involvement of EMS (Aetna Ambulance, in referenced case) when a patient codes at home.

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Leslie Prado Named Health Leadership Fellow for 2012

Leslie Sofia Prado

Leslie Prado named Connecticut Health Foundation Leadership FellowEmergency Medical Technician

Aetna Ambulance Service, Inc.
Hartford, CT

“We cannot solve our problems with the same thinking we used when we created them.” – Albert Einstein

 

Leslie Sofia Prado migrated from Lima, Peru with her family as a young child and settled in Hartford.  She is dedicated to advocating high quality care for all patients, and wants to engage the community that raised her in joining this work.  Prado’s diverse experiences as a student, researcher and health provider have given her a clear perspective on the gaps and weaknesses in the health care system.  She understands the correlation between social determinants of health and health outcomes and believes that multilateral collaborations in and outside of the community are needed to address the complexity of health inequities. Read more…