SOUTH WINDSOR — In mid April, 2017 ASM received another heartfelt Thank You card directed to ASM Paramedics Matt Tuttle and Rob Bilodeau and EMTs Bekka Fross and Jeff Hornish. The card reads:
I wanted to thank the ASM team that came to our house and saved my son’s life. You can’t imagine how much that means to my son and our whole family. You are the best! Your expertise and speed to save him was outstanding. Thank you again and again.
MANCHESTER – In early April, The Ambulance Service of Manchester received a hand written thank you letter addressed to EMT’s Mike Sparks and Stacy DeBarge. The note, as depicted below, is in regards to a transport completed a few months prior.
I would like to thank the young lady and gentleman who assisted me to the ER this past February. They were soothing, gentle, and very knowledgeable. I needed a “life LOL,” and their combined grace and joy did just that for me. Thank you again.
MANCHESTER – As of April 4, 2017, ASM’s Cody Lemire has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves. His preceptors were Paramedic Supervisors Robert O’Neil and Tim LaChappelle.
Cody started at ASM in June of 2011 and graduated from the Capital Community College Paramedic program. His interest in EMS began while volunteering with the North Windham Fire Department where he now serves as a Lieutenant.
As with all precepting phases at ASM, Cody’s final approval came from Eastern Connecticut Health Network after shadowing him and his preceptors in the field as they responded to emergency calls.
On behalf of the ASM Family, we would like to wish Cody the best of luck and say we are very proud to have such skilled professionals on staff.
The Ambulance Service of Manchester is pleased to announce the release of Pulse, the ASM employee newsletter. Released quarterly, Pulse will feature numerous articles outlining company news and events, training opportunities, case studies (periodically), health and wellness tips, and more. Additionally, each issue will contain an Employee Spotlight article, recognizing an EMT or Paramedic that has demonstrated a commitment to patients and co-workers alike via positive attitude, work ethic, and overall inspiring demeanor. The first issue of Aetna’s employee newsletter will be released on May 1st.
Canadian Paramedicine is an informative and progressive magazine complete with numerous research articles beneficial to EMS providers. One such article entitled “Eat, Sleep and be healthy-a paramedic’s guide to healthier shift work,” outlines some of the risks associated with working outside of the traditional 8-hour daytime schedule. More importantly, it provides evidence based suggestions for healthy eating, staying fit, and developing better sleeping habits.
Quotes from the article:
“Exercise can enhance alertness at work in addition to increasing neural activity and clinical performance. Blocking out 20 minutes (or more) prior to a shift will boost their mood and combat fatigue while working.”
“Prepare meals for a number of days for quick and easy access. Experiment with slow-cookers or freeze portion sizes of healthy meals. Pack healthy snacks such as prepared fruit and easy-to-eat vegetable pieces like baby carrots and celery with hummus, or a small container of mixed unsalted nuts and seeds.”
MANCHESTER- On March 20th, 2017 ASM hosted a Difficult Airway Course put on by Clinical Team Educator Fred Jeffries of Boston MedFlight. With assistance from co-worker, and Critical Care Transport Paramedic Jen Wheeler, the 8-hour course was attended by ASM employees, as well as members of local fire departments and other healthcare agencies. A comprehensive assessment of anatomy and physiology, case study reviews, demonstration of advanced airway techniques, and the opportunity to perform a surgical cricothyrotomy on a pig trachea include some of the features available to attendees.
Fred Jeffries has presented at ASM on numerous occasions. In addition to the airway course, Fred offers an interactive lecture on 12-lead interpretation as well. Please access ASM’s Webpage for upcoming CME opportunities from BostonMedflight and other great providers.
BOLTON-On March 5th, ASM employees were invited to Bolton Fire Department’s Headquarters to present to the town’s local Girl Scout Troop. Paramedic William Schnepp and EMT Tiffany Armas worked alongside FD members offering tips on how to work with emergency personnel. Tours of the ambulance were provided as William and Tiffany discussed ideas on how to avoid and prepare for emergencies. In addition, Girl Scout members received a tutorial on different types of equipment commonly used by EMS and Fire Personnel.
MANCHESTER – In early March, The Ambulance Service of Manchester received a hand written thank you letter addressed to Paramedic William Schnepp and EMT Cody Lemire. The note, as depicted below, is in regards to a transport completed a few weeks prior.
Your team was awesome! So prompt, efficient, knowledgeable, professional and funny! They took awesome care of me. Thank you! You should be proud of your crew. They Rock!
William was cleared for independent dispatch in August of 2015, and Cody is currently precepting as a paramedic. We look forward to continued success from both William and Cody.
MANCHESTER- On March 7th, 2017, The Ambulance Service of Manchester and Aetna Ambulance received 50 Stryker Power Pro XT Model 6506 Stretchers to be placed into service in the near future.
“This industry- leading ambulance cot utilizes an innovative battery-powered hydraulic system to raise and lower the cot at the touch of a button.”
In addition to the numerous advances that come stock with these units, ASM and Aetna will be adding steering-locks as an after-market upgrade that will increase ease of use and maneuverability. The implementation of these new stretchers will help ensure the comfort and safety for both crews and patients alike. Installation for the ASM vehicles should be completed by the end of next week. Aetna should expect to see them in service in early April.
On Monday, February 27th, 2017, The Ambulance Service of Manchester received a Unit Citation during the Town of Vernon Fire Department’s annual award ceremony. As noted in the photo, the accolade was presented due to ASM’s participation in the August 4th, 2016, East Street home explosion. Along with multiple other agencies, ASM was called upon to provide mutual aid. Paramedic Greg Derosier and partner EMT John Bush, along with Paramedic Todd Marshall and partner EMT Stacy DeBarge responded to the scene to provide care and rapid transport to the critically injured residents. The outcome of the incident demonstrates the true benefit that can occur when members of the first responder community work together.
As provided within the citation:
“Your department’s participation in this operation will not be forgotten and appreciated through the fruitful lives that the trapped residents now have the opportunity to fulfill.”
EAST HARTFORD- On February 15th, ASM employees were invited to attend East Hartford Rotary Club’s weekly meeting and present as guest speakers to the group. Recognizing the longtime service to the community of East Hartford, the club reached out and requested ASM share insight on the history and progression of the company, as well as, its continued relationship and dedication to the community.
Founded in 1905, the mission of Rotary International is to “provide service to others, promote integrity, and advance world understanding, goodwill, and peace through its fellowship of business, professional, and community leaders.” Over 110 years later, Rotary has developed into a global network with greater than 35,000 clubs worldwide. With the motto “Service Above Self,” promoting peace, fighting disease, creating clean water and sanitation programs, and supporting education are only a few of the challenging missions Rotary members tackle on a consistent basis across the globe.
East Hartford Rotary Club was chartered on February 23, 1928. 41 year member Dan Firestone graciously introduced ASM members during the meeting demonstrating the club’s true appreciation for the Ambulance Service of Manchester. Mr. Firestone conveyed the gratitude the club holds by referring to ASM as the “all too often overlooked members of the first responder community.”
MANCHESTER — On Valentine’s Day, the staff and residents of Arbors of Hop Brook Retirement Community graciously hosted a “Love our First Responders” breakfast demonstrating their appreciation and respect for members of The Ambulance Service of Manchester, Manchester Police Department, and Manchester Fire Department. Activity Director Laurie Robinson organized the event, and offered the following sentiment: “Thank you for your prompt, caring, professional, unselfish and noble actions. We respect and appreciate what you do for our community. Our hearts are thankful for your extraordinary efforts.” Included in the picture to your left are excited and grateful residents, members of the Arbors staff, Manchester Mayor Jay Moran, Police Chief Marc Montminy, Fire Chief David Billings, and EMT’s Sean Gregg and Elizabeth Miller from ASM.
Below is a link to an article published in JEMS Magazine. Written by 25 year veteran paramedic Bryan Fass, the piece tackles the important, yet often overlooked topic of physical fitness within EMS. Understanding the daily challenge of balancing work, family, finances, and health/wellness, Fass introduces what he calls “The Change Equation,” offering ideas on how to get motivated, form positive habits, and produce long-lasting behavioral changes.
In addition, Fass dispels some common myths that act as barriers to maintaining a healthy lifestyle. He even offers a sample training routine with detailed steps and photos demonstrating safe and effective body mechanics.
MANCHESTER and HARTFORD —Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the most recent answers and responses provided in the survey responses include the following quotes:
Excellent service from all – Thanks so much. You’re helpful.
Very attentive and kind.
Excellent x 2.
Professional and caring.
Couldn’t have been cared for or treated better.
Good. It is the best service in Town. Keep it up.
The crew was professional, concerned, engaged and courteous. Under circumstances I felt secure being cared for by M and K. (16-65719; K. Russell, M. Hoyt).
You were all very kind and helpful. No one could do any better. (16-61175; A. Linardo, R. Fraley).
Very caring and polite.
I appreciate the compassion and care that was shown. The ambulance crew was fantastic. Thank you to each of them. (16-63448 R. Buechele, H. Digirolamo)
Seemed professional and competent.
Compassionate, professional, calming.
The ambulance crew- I believe the driver’s name was William and the one with me was Cory. They were both wonderful to me. (16-64241 W. Schnepp, C. Lemire).
Very professional and caring.
Excellent and caring people. Thank you again.
Professional and respectful
Efficient and Professional
The best, guys were wonderful to me! (16-67722 M. Traber, S. Debarge).
Professional and caring
Matt and Kat were excellent in every aspect of performing their jobs. And their relationship with ER staff was exceptional. They were clearly highly regarded. (16-69636 M. Carter, K. Stewart).
As an RN I was happy with the care given to me
Kenya was excellent.
Very Professional. Listened and had a caring manner.
Dedicated. This was my first ambulance experience and I was very impressed and satisfied. (16-68246; M. Levasseur, J. Hornish).
Friendly and competent.
Don’t know the lady’s name who cared for me. She was excellent. Thank you. (16-68616; M. Carter, T. Webster).
GLASTONBURY – In early January, The Ambulance Service of Manchester received a hand written thank you letter addressed to Paramedic Robert Balkun and EMT Stephanie Boutot. The note, as depicted below, is in regards to a transport completed a few days prior.
Please thank the team that transported my husband from Glastonbury to St. Francis. Their knowledge and expertise, I am sure, saved his life. We are deeply appreciative and thankful.