EAST HARTFORD- On February 15th, ASM employees were invited to attend East Hartford Rotary Club’s weekly meeting and present as guest speakers to the group. Recognizing the longtime service to the community of East Hartford, the club reached out and requested ASM share insight on the history and progression of the company, as well as, its continued relationship and dedication to the community.
Founded in 1905, the mission of Rotary International is to “provide service to others, promote integrity, and advance world understanding, goodwill, and peace through its fellowship of business, professional, and community leaders.” Over 110 years later, Rotary has developed into a global network with greater than 35,000 clubs worldwide. With the motto “Service Above Self,” promoting peace, fighting disease, creating clean water and sanitation programs, and supporting education are only a few of the challenging missions Rotary members tackle on a consistent basis across the globe.
East Hartford Rotary Club was chartered on February 23, 1928. 41 year member Dan Firestone graciously introduced ASM members during the meeting demonstrating the club’s true appreciation for the Ambulance Service of Manchester. Mr. Firestone conveyed the gratitude the club holds by referring to ASM as the “all too often overlooked members of the first responder community.”
MANCHESTER — On Valentine’s Day, the staff and residents of Arbors of Hop Brook Retirement Community graciously hosted a “Love our First Responders” breakfast demonstrating their appreciation and respect for members of The Ambulance Service of Manchester, Manchester Police Department, and Manchester Fire Department. Activity Director Laurie Robinson organized the event, and offered the following sentiment: “Thank you for your prompt, caring, professional, unselfish and noble actions. We respect and appreciate what you do for our community. Our hearts are thankful for your extraordinary efforts.” Included in the picture to your left are excited and grateful residents, members of the Arbors staff, Manchester Mayor Jay Moran, Police Chief Marc Montminy, Fire Chief David Billings, and EMT’s Sean Gregg and Elizabeth Miller from ASM.
Below is a link to an article published in JEMS Magazine. Written by 25 year veteran paramedic Bryan Fass, the piece tackles the important, yet often overlooked topic of physical fitness within EMS. Understanding the daily challenge of balancing work, family, finances, and health/wellness, Fass introduces what he calls “The Change Equation,” offering ideas on how to get motivated, form positive habits, and produce long-lasting behavioral changes.
In addition, Fass dispels some common myths that act as barriers to maintaining a healthy lifestyle. He even offers a sample training routine with detailed steps and photos demonstrating safe and effective body mechanics.
MANCHESTER and HARTFORD —Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the most recent answers and responses provided in the survey responses include the following quotes:
Excellent service from all – Thanks so much. You’re helpful.
Very attentive and kind.
Excellent x 2.
Professional and caring.
Couldn’t have been cared for or treated better.
Good. It is the best service in Town. Keep it up.
The crew was professional, concerned, engaged and courteous. Under circumstances I felt secure being cared for by M and K. (16-65719; K. Russell, M. Hoyt).
You were all very kind and helpful. No one could do any better. (16-61175; A. Linardo, R. Fraley).
Very caring and polite.
I appreciate the compassion and care that was shown. The ambulance crew was fantastic. Thank you to each of them. (16-63448 R. Buechele, H. Digirolamo)
Seemed professional and competent.
Compassionate, professional, calming.
The ambulance crew- I believe the driver’s name was William and the one with me was Cory. They were both wonderful to me. (16-64241 W. Schnepp, C. Lemire).
Very professional and caring.
Excellent and caring people. Thank you again.
Professional and respectful
Efficient and Professional
The best, guys were wonderful to me! (16-67722 M. Traber, S. Debarge).
Professional and caring
Matt and Kat were excellent in every aspect of performing their jobs. And their relationship with ER staff was exceptional. They were clearly highly regarded. (16-69636 M. Carter, K. Stewart).
As an RN I was happy with the care given to me
Kenya was excellent.
Very Professional. Listened and had a caring manner.
Dedicated. This was my first ambulance experience and I was very impressed and satisfied. (16-68246; M. Levasseur, J. Hornish).
Friendly and competent.
Don’t know the lady’s name who cared for me. She was excellent. Thank you. (16-68616; M. Carter, T. Webster).
GLASTONBURY – In early January, The Ambulance Service of Manchester received a hand written thank you letter addressed to Paramedic Robert Balkun and EMT Stephanie Boutot. The note, as depicted below, is in regards to a transport completed a few days prior.
Please thank the team that transported my husband from Glastonbury to St. Francis. Their knowledge and expertise, I am sure, saved his life. We are deeply appreciative and thankful.
MANCHESTER — On December 29, 2016, ASM’s Josh Traber was promoted to the position of Field Supervisor. His remarkable dedication to both his patients and co-workers has been consistent throughout his career at ASM. He has developed into a role model for health care professionals and continues to positively influence everyone he interacts with.
Josh expressed his gratitude for the well-deserved promotion by stating the following:
“I just wanted to take a minute to thank everyone for welcoming me in my new role as supervisor. I have worked for ASM for 17 years and have performed duties ranging from dispatcher to Paramedic Preceptor. ASM is known for exceptional patient care, with outstanding professionalism. These are the core values I hope to continue in my new role.
For those of you I haven’t worked with, I look forward to getting to know you in the near future. Please feel free to let me know how I can assist you with any problems you may be encountering.”
On behalf of the ASM family we would like to congratulate Josh on his promotion and look forward to great things from him.
South Windsor – In early December, Ambulance Service of Manchester received an email containing a warm thank you for Paramedic Ryan McConville. The note, as depicted below, is in regards to a transport completed a few weeks prior.
A few weeks ago I had back surgery and between not sleeping and the pain meds ..my daughter got nervous because I was groggy and called 911 ( as she should have)! I ended up being ok and things turned out fine.
But I am writing about one of your paramedics, Ryan McConville. He went above and beyond to make sure I was physically and emotionally safe… once he assessed me and determined I was stable he spent time comforting me because I was upset over the misunderstanding. He was professional, extremely knowledgeable, and had a way about him that made a scary situation much less so for my family and myself. I will never forget his calmness and abilities. I felt like even though my call was not of a serious matter… I think he he treats each case as though they all matter…no matter how critical or not. When you are laying on that stretcher it is scary and important to you and to have a caregiver treat you as though you matter is priceless.
People always write to complain but not as much to compliment. So I wanted to take a few minutes to let you know what an asset you have to your team. I will never forget his kindness and professionalism.
MANCHESTER – The 8th Annual “Emergency of Hunger” Food Drive, composed of first responders, Rotary members, and others, was a great success! Their combined efforts continue to make a deep and widening impact on hunger in greater Hartford. This year volunteers from Manchester, Vernon, South Windsor, Windsor, and Stop & Shop Supermarkets collected a staggering 34,000+ food items, 650+ turkeys, and almost $16,000 in gift card and monitory donations.
Thanks to the wonderful generosity of the community over the last eight years, we have been able to collect a total of 247,000+ food items, 7,000+ turkeys, and over $159,500 in gift card and monitory donations.
South Windsor – In an effort to attract holiday shoppers and boost spirits during the “Emergency of Hunger” Food Drive this past weekend, participants created a Mannequin Challenge Video. ASM employees, along with members of the South Windsor Rotary Club, Fire Department, and Police Department improvised and filmed the video while collecting goods. The video has been viewed over 32,000 times on South Windsor PD’s Facebook page alone!
MANCHESTER – On Wednesday, November 16, 2016, The Ambulance Service of Manchester appeared in the JI for it’s efforts during the “Emergency of Hunger” Food Drive. The kind words by Beth Stafford, the Executive Director of the Manchester Area Conference of Churches, can be found below. The article, by Joseph T. O’Leary, details the annual food drive and it’s impact on the community.
This food drive grows every year, Stafford said, and ASM, which spearheads its efforts, hopes to see it spread. Stafford particularly thanked ASM, which has continued the program despite changes in leadership.
Emergency response agency and food pantry representatives gathered Wednesday at The Ambulance Service of Manchester to kick off the Emergency of Hunger Food Drive.
by Jesse Leavenworth
MANCHESTER – A regional food drive that benefits area pantries and homeless shelters is set to begin Saturday.
This will be the eighth year of the Emergency of Hunger drive, which has collected and distributed food and other donations in Manchester, Vernon, South Windsor and Windsor. Organizers and volunteers include firefighters, police officers, ambulance personnel, hospital staff and Rotary Club members from the area.
To date, the team has collected 210,000 food and personal care items, 6,000 turkeys and hams and about $143,000 in cash, checks and gift cards, organizer Sean Norton of Ambulance Service of Manchester said.
The Ambulance Service of Manchester, LLC and Aetna Ambulance, Inc. would like to thank all past and present Veterans for their service to the United States of America. A special thank you to our employees that have served and continue to do so today. We are fortunate to have such patriotic individuals representing our team.
MANCHESTER – In late September Ambulance Service of Manchester received a letter of praise for EMT Jonathan Bush and EMT Chauntelle Masslon from the mother of a patient that they transported from a facility to Brainard Airport.
The letter reads:
“I am writing to commend two of your employees – Jonathan Bush and Chauntelle Masslon who, on [a date in September], transferred my son from [a facility in Hartford] to Brainard Airport for a flight to [a facility in New Jersey]. My son suffered a [neck injury] on [a date in September] and had to be handled very carefully. Your employees also had to work side by side with the medical personnel that would be accompanying my son on the plane.
Jonathan and Chauntelle were very professional while dealing with my son and the other people involved. They were so calm and efficient. The drive to the airport went smoothly as well as the transfer to the plane. Not only did they tak good care of my son, they also took care of me. I was grateful to that my son and I were in such capable hands.
They did a great job and I just wanted [ASM] to know that.”
SOUTH WINDSOR – On October 10th, Foster Family Farm hosted a Public Safety Day honoring 1st Responders. As shown in the picture to the left, the maze was cut to portray Police, Fire and EMS. Crew members from ASM, along with representatives from South Windsor Fire and Police Departments were on hand to showcase their respective rolls in emergency response.