Praise again for Aetna’s Eric Thepsiri and Donna Achilli

Eric Thepsiri

Eric Thepsiri

WETHERSFIELD — In late July Aetna’s office received a patient satisfaction survey from a patient treated in Wethersfield in June by Eric Thepsiri and Donna Achilli. The patient had checked off every box with “Strongly Agree” to questions like, the Paramedic was highly skilled, kept you informed, relieved pain and anxiety. 15 boxes in total.

Donna Achilli

Donna Achilli

When asked to use a word or phrase to describe the crew the patient wrote, Fabulous!!.

In the narrative section the patient went on to write, “I was picked up by the Great Eric + Donna. They treated me above and beyond what I expected. We connected well. They were so professional and friendly. They stayed with my in the hospital until they had to leave and came to say goodbye! They are the absolute best!! We had some good laughs too 🙂 Tell them I say Hi!”

Note: Run #16-47131, certain information redacted for privacy.

Praise for Aetna’s Eric Thepsiri and Donna Achilli

In an email from late January 2016:

Eric Thepsiri

Eric Thepsiri

“Just before we got onto the highway, mom was in such distress that we decided to pull over and call 911 so that an ambulance could transfer her and treat her along the way. A few minutes later, mom was in the ambulance, shaking from extreme chills, extreme lower back/hip and leg pain, and nausea.

Donna Achilli

Donna Achilli

The terrific professional ambulance paramedic named Eric and his associate EMT Donna, (who drove the ambulance) reassured mom, while Eric checked her vitals (including blood pressure which was good) and gave her a dose of Fentanyl (a fast-acting pain killer) that immediately brought her some relief.  He also wrapped her in blankets which helped her to warm up quickly. Meanwhile, I rode in the back of the ambulance with mom and shared info on her meds and background on the infusion treatment with Eric.

The ambulance crew was so professional and amazing — both in their treatment of mom and their compassion and emotional support for all of us. Please thank the crew for us.”

Note: Run #16-6852, certain information redacted for privacy.

Aetna On Hand for Rocky Hill Veteran’s Home ‘2015 Stand Down’

ROCKY HILL — On September 18, 2015 crews from Aetna Ambulance were on hand for the Connecticut Department of Veteran’s Affairs 2015 “Stand Down.” The eight hour event offers veterans access to medical screenings, veteran benefit information (State and Federal), legal and motor vehicle assistance and employment and educational assistance.