On Monday, February 27th, 2017, The Ambulance Service of Manchester received a Unit Citation during the Town of Vernon Fire Department’s annual award ceremony. As noted in the photo, the accolade was presented due to ASM’s participation in the August 4th, 2016, East Street home explosion. Along with multiple other agencies, ASM was called upon to provide mutual aid. Paramedic Greg Derosier and partner EMT John Bush, along with Paramedic Todd Marshall and partner EMT Stacy DeBarge responded to the scene to provide care and rapid transport to the critically injured residents. The outcome of the incident demonstrates the true benefit that can occur when members of the first responder community work together.
As provided within the citation:
“Your department’s participation in this operation will not be forgotten and appreciated through the fruitful lives that the trapped residents now have the opportunity to fulfill.”
SOUTH WINDSOR — In late July ASM received a patient satisfaction survey response for a call done by Paramedic Todd Marshall and his EMT partner Dave Tedeschi in South Windsor.
As noted in the picture, the wife of the patient checked off Strongly Agree with a check-plus to 17 check boxes related to patient satisfaction within the survey; all that applied.
In the narrative section the patient’s spouse shared some details of the care that her husband received. For the sake of privacy some of the information has been redacted in the following section.
She described the crew as “Extraordinary! Caring, Compassionate.” She went on to say, “I have always received excellent care from ASM.” She called them “very soothing and reassuring” and that their report to the hospital was beyond what she had experienced in the past and ensured the patient received a critical special accommodation.
She finished by saying, “they made a stressful situation a little bit better. They are a credit to your business. I am so happy to have met these two gentlemen.”