MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• This was my first experience in an ambulance. Two of the nicest, professional + very caring people. So happy to have professional, experienced and caring staff. (16-31308; S. Dybdahl, M. Cafazzo).
• Excellent.
• Very professional.
• My husband had a serious problem and the paramedics were very helpful. I felt relieved.
• Courteous and well trained.
• Professional x 3.
• Service was good.
• I am very satisfied.
• Professional. Very attentive.
• Outstanding, professional, compassionate. (16-32694; R. Leslie, R. Jones).
• I was close to death and they got me to the hospital with care and kept me calm all the way. Thanks.
• Professional person attending to me while riding. Caring.
• Caring x 2.
• Very understandable.
• Caring, compassionate.
• Professional and compassionate. (16-35130; R. O’Neil, M. Kleza).
• Very caring.
• They were very nice.
• Excellent.
• Very professional + caring.
• Comforting. I did feel safe + well taken care of. Thank you.
• T. was very comforting. Very professional crew. (16-34117; T. Oliver, M. Uddin).
• Professional.
• Caring and efficient.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• Caring, Respectful. They instantly made me feel like everything was going to be okay. The two people were just so wonderful, extremely concerned and empathetic. (16-29487; J. Pearson, K. Stewart).
• I was very impressed with the professionalism and care. Keep up the great work! (16-29485; R. McConville, T. Luetjen with Manchester Fire Rescue EMS).
• Great guys. The EMTs came back after my [procedure] to see how I was doing. That meant a lot to me. I can’t thank them enough for their help. (16-28750; S. Gregg, A. Hernandez with Manchester Fire Rescue EMS).
• Very skilled and caring! Thank you!
• Wonderful.
• Men were excellent, caring, professional.
• Very nice.
• Well educated. Good job accomplished. (16-30579; J. Shapiro, M. Bouley).
• Very professional and caring.
• Very professional, good sense of humor while providing excellent care. (16-30776; B. Langan, J. Craig).
• The [crew was] wonderful to my husband! (16-30557; E. Sheils, A. Linardo).
• WOW!
• Assured me I’d be ok (well cared for).
• Caring and knowledgeable.
• The crew were so good.
• The ambulance crew could not have been kinder or more comforting. I was grateful. (16-31261; M. Tuttle, J. Startup).
• Very competent.
• Caring x 2.
• I felt that they did everything in a professional manner and greatly helped me relax. I felt safe + secure! Thank you. (16-32106; G. Geres, C. Haag).
• Medics were very kind, considerate and made me feel very comfortable on my first ambulance ride.
• Very good.
• Caring and highly professional. They made my five year old feel very comfortable and no scared! (16-31973; G. Geres, C. Haag).
• Professional and caring. I have never been transported by an ambulance. I was a little anxious, however the team eased my worries. I appreciated their personal and professional care. (16-24253; K. Caldwell, C. Masslon with Manchester Fire Rescue EMS).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• Efficient and friendly.
• Very caring and efficient.
• Positive, gentle, kind, ie wonderful! (16-22822; T. Wallace, J. Craig).
• Professional, courteous.
• They moved quickly and met all my needs.
• Caring.
• Excellence!!
• Kind, caring, very capable and professional. (16-23554; R. Balkun, A. Cichy).
• Everyone seemed to know exactly what to do.
• Very good.
• Polite + caring.
• Polite, courteous, knowledgeable, friendly, reassuring + just wonderful! Did their job perfectly. (16-23731; S. Crittenden, J. Bush).
• Experienced, empathetic, skilled, resourceful + professional.
• Excellent care.
• Very good.
• Professional.
• Very comforting. I felt safe putting myself in their hands to deal with my injury. (16-22905; R. O’Neil, B. Langan).
• The EMT was exceptional; both caring and concerned. They locked my house, got my cell and keys. True professionals. (16-26161; J. Lentini, J. Startup with Manchester Fire Rescue EMS).
• Safe and consider. Went the extra mile.
• Good job. Keep up the good work you do.
• Saviors.
• Excellent.
• Great stuff.
• Professional and caring people. I loved the treatment and kindness they showed me. (16-28797; S. Gregg, A. Hernandez).
• Professional + calming.
• Very kind + put me at ease.
• Everyone courteous and professional at my home.
• Outstanding and caring.
• Caring, kind and respectful. (16-23168; M. Osborne, M. Uddin).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• Very professional and comforting.
• Very competent and professional.
• Caring
• Everybody took great care of me and I felt safe being in extremely competent hands. Everybody reacted to my needs in a calm, expedient and professional manner. (16-19144; K. Russell, C. Masslon with Tolland Fire Department).
• Very professional.
• Proficient.
• Happy they’re around for people in need. Thank you all.
• The ambulance crew was excellent. (16-15623; R. Fraley, J. Bak).
• Ambulance crew was very professional and knowledgeable.
• The two paramedics were so helpful. The ambulance crew was great.
• Brilliant and hard workers coupled with excellence. (16-19140; J. Traber, B. Langan).
• Patient and comforting.
• Fabulous, caring – very kind.
• Responsive, caring and professional! (16-7415; S. Whalen, R. Berwick).
• Concerned, caring.
• Professional, courteous, helpful.
• Professionals.
• Professional, caring, good communication, put me at ease, excellent. (16-18316; K. Stewart, J. Pearson).
• They were very professional, polite, and helpful.
• Very professional, sufficient, well trained & very passionate.
• Kind + considerate.
• Very kind.
• Courteous, efficient.
• Caring.
• It was very good/excellent.
• Very caring and concerned. Both people who came were very nice. Also, the firemen who came were great! (16-22899; J. Rasmussen, R. Fraley with East Hartford Fire Department).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Efficient + reassuring.
• Human.
• Very empathetic and caring team! Paramedics kept me calm with their humor and they worked together and were serious when they needed to be serious. Stayed and talked to me in hospital, very comforting. (16-6983; R. Buechele, M. Sparks).
• Terrific.
• Quick and professional.
• Professional. Your ambulance crew was very knowledgeable, professional and well trained. They also maintained an extremely clean and organized ambulance. (16-8400; J. Rasmussen, R. Fross).
• I thought your people were professional and knowledgeable.
• Confident. My husband had a stroke – they were very respectful of his privacy + comfort. He doesn’t remember much but does say they were very good to him.
• Efficient, professional and caring.
• Excellent!
• Thank you for great care.
• B was very good. She is an asset to your service. (16-11184; B. Sheils).
• Very professional and comforting.
• Excellent.
• Aetna was awesome, and in the past, has been incredible. I appreciate all you guys do. (16-8095; J. Platero, B. Gregorieff).
• Professional x 2.
• Glad they came quickly. Thank you.
• Very professional.
• Professional and personable and efficient.
• Awesome.
• Worked well as a team. Team leader S. directed crew well. Experienced. He seemed to have lot of experience dealing with my child’s condition. (16-13253; S. Lowe with Rocky Hill Volunteer Ambulance).
• Caring and professional.
• I appreciate the professional way they did their work. Well trained. Thank you. (16-13234; J. Rodriguez, J. Tyree).
• Excellent care.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Competent + Caring.
• They seemed well trained.
• They were very pleasant.
• Very nice + caring.
• I have never experienced anything that painful. The EMT/Paramedics not only relieved my pain, they made sure I was responding to the medication appropriately, checked my heart rate, etc. I felt the outstanding work they did was worth my response to you, even at this late date. (15-63667; M. Campbell, E. Grey).
• Did their job perfectly. Couldn’t ask for a better crew! Crew was very kind + compassionate. (16-1000; C. Everest, R. Grzywinski with Manchester Fire Rescue EMS).
• Caring & understanding of the medical situation.
• Friendly.
• I’m glad I made the call for your help. I’ve called you people three times in the past and I couldn’t feel more secure each time. Thank you. (16-8061; S. Dybdahl, J. Basora).
• They were excellent. They also made sure my son was comfortable and talked to him the whole way to the hospital. (16-7175; M. Glazier, R. MacDonald).
• I was having a heart attack and the crew did a great job. I am alive because of their skill. Thank you so much! (16-4211; R. Balkun, M. Kleza).
• Caring.
• Excellent, personal care and concern. EMTs were calm, capable + very professional.
• Professional. I had a trainee and never knew it until talking with him in the ED. He was ready to be on his own.
• Great.
• Considerate + professional.
• Caring and very professional.
• Excellent and caring + friendly.
• Considering the circumstances the EMTs were friendly and thoughtful of my needs.
• T. was professional, skilled, caring and attentive. I had confidence in him immediately. (16-10041; T. Wain, P. Piotrowski).
• The paramedic was excellent! He was kind + did everything to make sure I was safe + comfortable. (16-10524; M. Traber, C. Haag).
• Everyone was awesome. Made me and my wife feel comfortable + safe. (16-8665; R. Jones, W. Valencia with East Hartford Fire Department).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Life savers and very professional.
• They were extremely professional, competent + compassionate. I could not say enough about the care I received. They were excellent! Note – H. Roy has been wonderful to work with in regards to insurance and bill. (15-93938; S. Dybdahl, B. St. John).
• Great
• Excellent crew and excellent service.
• Thank you for your help and assistance in my moment of need. I am very appreciative of your services.
• Caring.
• Caring professionals.  🙂
• Friendly
• Life savers.
• Thorough, courteous.
• They were very patient and caring to my son who was scared. They kept him calm and were very friendly. (16-6054; J. Platero, B. Gregorieff).
• Ambulance crew was extremely polite + helpful. Your men did a great job. (16-1455; R. Bilodeau, R. Anderson).
• Professional – efficient – caring.
• Very fine care, professional, courteous. Made sure my wife followed the ambulance and helped her with parking. Top notch! (15-90678; A. Fine, T. Luetjen)
• I understand that the woman with me in the ambulance was from your Manchester team. She was very caring and did an excellent job in caring for me and I am truly thankful. Please forward my thoughts to her. (16-235; M. Osborne).
• Professional and caring.
• Very professional.
• They were outstanding and compassionate! Quick to arrive.
• Satisfactory.
• Prompt, professional and personable.
• Every one of them were great + very kind to me.
• Very kind, professional and empathetic.
• Professional.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• They were calm + professional which was greatly appreciated + were careful driving knowing I was following behind them (patient’s spouse).
• Excellent.
• Pleasant, professional, concerned + understanding. (15-96431; J. Rassmussen, J. Bak).
• Very professional.
• The ambulance crew were very kind people. (16-79; J. Pearson, K. Stewart).
• Very interested in patient; lighthearted and comforting. I felt very safe with the paramedics, they were all so friendly and really calmed me down despite the situation. Great Job Everyone! J (16-369; M. Karr, B. Sullivan).
• I think your [staff] was excellent.
• Very professional and took good care of me. The ambulance crew had a calming effect on me which made me feel I was in the right place. (16-3446; M. Mosebach, J. Pearson).
• The crew was very professional.
• All were very thorough, nice and seemed to know exactly what they needed to do. All showed concern. Thank you! (16-2103; M. Carter, T. Webster).
• Professional and compassionate.
• They were wonderful.
• Completely professional, care for my wife as well as me. Very happy with all of them. Wonderful people!
• Very professional.
• Professional! Competent! Outstanding! I would like to acknowledge the hard work that your team does and their ability to put people at ease in crisis and their superb care. Please thank them on my behalf. (16-1718; T. Oliver, K. King).
• Pleased with the ambulance crew.
• Kind and caring to everyone involved.
• Professional.
• Overall service was great. Team arrived in a timely manner.
• Fabulous.
• Calm, skilled & professional. Very impressed with the EMT’s skills and calm mannerisms. They explained every step, in such a professional way, helped me stay calm + focused as I was bleeding + traumatized. Thank you!! (16-4267; R. Davenport, M. Guertin with Manchester Fire Rescue EMS).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Today I had a very positive and professional experience while escorting my grandfather in an ambulance to his doctor’s appointments. We were on ambulance to 211 with M and A. They provided a safe, friendly and appropriate way for my grandfather to go from his rehab center to his appointments. Thank you. (M. Flynn and A. Dias)
• Professional with a great sense of humor. (15-87242; J. Bak, R. Fross).
• Excellent.
• Good.
• Professional + very helpful.
• Professional + caring.
• Fantastic.
• Great professionalism + personalities (bedside manner). (15-95046; R. McConville, T. Luetjen).
• Professional and caring.
• Professional.
• From Step-1 to end everything excellent! (15-94284; A. Fine, B. Langan with East Hartford Fire Department).
• Todd was a very compassionate and caring paramedic. (15-94627; C. Heitman, P. Yakushchenko with East Hartford Fire Department).
• Very good job.
• Caring.
• The two gentlemen who provided the care, support and transportation to the hospital were professional and competent. I felt I was in good hands at all times. Excellent. (15-94980; M. Tuttle, J. Bak).
• Very professional.
• Awesome.
• Professional and competent.
• We are always grateful for the care & professionalism the crew shows. (15-95518; G. Derosier, A. Cichy).
• Thank you for excellent care!
• Calming. Excellent service start to finish! (15-77607; C. Willey, J. Pearson).
• Very kind.
• Excellent – Professional.
• Professional x 3.
• The team who care for me was reassuring and professional. (15-93456; M. Sparks, A. Debisschop with East Hartford Fire Department).
• Very well organized.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Excellent care was given!
• Very highly skilled. (15-91275; R. O’Neil, T. Luetjen).
• Excellent.
• Outstanding!!
• Your ambulance crews are above reproach. There are not enough words to praise them! Excellent is the best I can say! (15-89364; R. Balkun, D. Rice).
• We cannot fully express our gratitude to you both for the wonderful care you provided to [Patient] in Ellington on [date]. We fully realize that your competent and professional actions helped save his life. On behalf of ourselves, as well as our children and grandchildren, we wish you a very Merry Christmas and thank you for making our holidays especially meaningful this year. (15-87177; shared directly with ASM medic crew with Ellington Volunteer Ambulance Corps).
• Very professional and timely.
• Comforting, Compassionate, Courteous. (15-92498; R. McConville, H. DiGirolamo).
• Fantastic.
• The two members of the crew were phenomenal with my mother and I. They were compassionate, caring, yet focused and professional. My mother was treated so well, considering she was so nervous and worried. They let me go with them in the ambulance and talked to me about her issues, explained everything and continued to do so once inside the ER. True professionals yet their care and concern was above board for myself also. Wonderful team. Sadly, my mom passed away in the hospital…I know she would have wanted to thank them both personally for their care that night. (15-88514; J. Pasquale, K. Mathiau).
• Job well done.
• Efficient + caring.
• Very professional + the best.
• Very professional.
• Excellent
• L and R were the EMTs for my mother when she went to the hospital and Doctor for medical visits. They were excellent and gave my mother very good treatment. They were very professional and helpful to me and my mother. Thank you for employing such good EMTs. (16-685, L. Cashman, R. Houser).