{"id":3965,"date":"2013-03-05T12:49:25","date_gmt":"2013-03-05T12:49:25","guid":{"rendered":"http:\/\/asm-aetna.com\/blog\/?p=3965"},"modified":"2013-03-06T12:28:32","modified_gmt":"2013-03-06T12:28:32","slug":"words-that-describe-us-volume-5","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-5\/","title":{"rendered":"Words That Describe Us: Volume 5"},"content":{"rendered":"<div style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-2677\" alt=\"Aetna Ambulance - Ambulance Service of Manchester\" src=\"http:\/\/asm-aetna.com\/blog\/wp-content\/uploads\/2012\/08\/DSC_0993-2-300x169.png\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2012\/08\/DSC_0993-2-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2012\/08\/DSC_0993-2-500x282.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2012\/08\/DSC_0993-2.png 718w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>MANCHESTER and HARTFORD &#8212; Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/div>\n<div style=\"text-align: justify;\">\n<p>The final question in the survey asks &#8220;Do you have any suggestions on how we can improve our service?&#8221; And, &#8220;Please use one word to describe us.&#8221;<\/p>\n<p>Some of the answers\/responses included:<\/p>\n<\/div>\n<ul style=\"text-align: justify;\">\n<li>Thorough. The [EMTs] were great. They convinced me to go to the hospital and they were right. Nice people!<\/li>\n<li>Excellent service, couldn\u2019t have had any better. My mom was transported. The two medics were excellent. Michael had my mom laughing and [they both] made her trip so comfortable. I couldn&#8217;t have asked for any better. (ASM\u2019s E998 and E741).<\/li>\n<li>Caring (appeared in six surveys).<\/li>\n<li>Very professional (appeared in three surveys).<\/li>\n<li>Considerate\u00a0(appeared in three surveys).<\/li>\n<li>Thank you for being with us.<\/li>\n<li>Responsive.<\/li>\n<li>Excellent.<\/li>\n<li>Reassuring.<\/li>\n<li>Good care.<\/li>\n<li>Helpful, kind and accommodating. Thank you.<\/li>\n<li>GREAT JOB!!<\/li>\n<li>Experienced.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD &#8212; Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks &#8220;Do you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-5\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,54,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/3965"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=3965"}],"version-history":[{"count":6,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/3965\/revisions"}],"predecessor-version":[{"id":3971,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/3965\/revisions\/3971"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=3965"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=3965"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=3965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}