{"id":4198,"date":"2013-04-13T14:02:47","date_gmt":"2013-04-13T14:02:47","guid":{"rendered":"http:\/\/asm-aetna.com\/blog\/?p=4198"},"modified":"2013-04-12T14:02:59","modified_gmt":"2013-04-12T14:02:59","slug":"words-that-describe-us-volume-6","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-6\/","title":{"rendered":"Words That Describe Us: Volume 6"},"content":{"rendered":"<div style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-2677\" alt=\"Aetna Ambulance - Ambulance Service of Manchester\" src=\"http:\/\/asm-aetna.com\/blog\/wp-content\/uploads\/2012\/08\/DSC_0993-2-300x169.png\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2012\/08\/DSC_0993-2-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2012\/08\/DSC_0993-2-500x282.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2012\/08\/DSC_0993-2.png 718w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>MANCHESTER and HARTFORD &#8212; Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/div>\n<div style=\"text-align: justify;\">\n<p>The final question in the survey asks &#8220;Do you have any suggestions on how we can improve our service?&#8221; And, &#8220;Please use one word to describe us.&#8221;<\/p>\n<p>Some of the answers\/responses included:<\/p>\n<ul>\n<li>[Aetna&#8217;s] Ryan (835) and Mike (942) were excellent EMTs (13-18633)<\/li>\n<li>Professional and highly competent. The medics were wonderful handling a 911 situation. They knew exactly what to do, were calm and very good at relaxing the patient in a stressful and frightening situation. It was helpful having them give the information to the hospital upon arrival and to assist in getting a bed in the ER. (Per the writer\u2019s mother, the patient)<\/li>\n<li>Always pleased with service!!!! (SNF)<\/li>\n<li>Glad we called Aetna.<\/li>\n<li>The best.<\/li>\n<li>Very caring for the person in need of care.<\/li>\n<li>Caring.<\/li>\n<li>Caring professionals.<\/li>\n<li>Very professional and caring.<\/li>\n<li>I want to thank them for the great care I received!<\/li>\n<li>Good.<\/li>\n<li>Very good.<\/li>\n<li>Serious.<\/li>\n<li>Prompt, efficient.<\/li>\n<li>Proficient.<\/li>\n<li>Did best to put me at ease.<\/li>\n<li>Helpful and cared.<\/li>\n<li>The entire crew was very pleasant and informative of whatever questions I had asked.<\/li>\n<\/ul>\n<\/div>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD &#8212; Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks &#8220;Do you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-6\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,54,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/4198"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=4198"}],"version-history":[{"count":5,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/4198\/revisions"}],"predecessor-version":[{"id":4203,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/4198\/revisions\/4203"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=4198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=4198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=4198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}