{"id":4914,"date":"2013-09-25T18:32:51","date_gmt":"2013-09-25T18:32:51","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=4914"},"modified":"2013-09-25T18:32:51","modified_gmt":"2013-09-25T18:32:51","slug":"words-that-describe-us-volume-13","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-13\/","title":{"rendered":"Words That Describe Us: Volume 13"},"content":{"rendered":"<p style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Excellent x 5.<\/li>\n<li>Skilled.<\/li>\n<li>Quick, well informed staff. Thanks!<\/li>\n<li>Conscientious.<\/li>\n<li>Caring x 2.<\/li>\n<li>Incredible.<\/li>\n<li>Very caring and professional.<\/li>\n<li>Timely.<\/li>\n<li>Well suited.<\/li>\n<li>Professional x 10.<\/li>\n<li>Efficient.<\/li>\n<li>Amazing.<\/li>\n<li>Excellent!!<\/li>\n<li>Professional humans.<\/li>\n<li>Great x 2.<\/li>\n<li>You probably saved my life. Thank you for your prompt care.<\/li>\n<li>Humane.<\/li>\n<li>Professional. The techs were very professional and treated the issue very serious[ly]. Listened to me and asked all the right questions. Explained all the moves they made. Very pleased (13-74038; J. Bissell, R. Bilodeau).<\/li>\n<li>Very good\/excellent.<\/li>\n<li>Superb. The two EMTs that responded, Scott Crittenden and Brian Langan, we\u2019re excellent. As a business owner myself, I feel these gentlemen went above and beyond and [were] so kind as well as professional (13-74442).<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-13\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,54,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/4914"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=4914"}],"version-history":[{"count":2,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/4914\/revisions"}],"predecessor-version":[{"id":4999,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/4914\/revisions\/4999"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=4914"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=4914"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=4914"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}