{"id":5210,"date":"2013-12-11T04:00:08","date_gmt":"2013-12-11T04:00:08","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=5210"},"modified":"2013-12-10T21:31:57","modified_gmt":"2013-12-10T21:31:57","slug":"words-that-describe-us-volume-16-2","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-16-2\/","title":{"rendered":"Words That Describe Us: Volume 16"},"content":{"rendered":"<p style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Concerned.<\/li>\n<li>They were very helpful.<\/li>\n<li>Professional.<\/li>\n<li>Prompt<\/li>\n<li>Professional + caring.<\/li>\n<li>The best! Professional and caring and worked extremely well as a team. Thank you for all you do! (13-97292; S. Crittenden and B. Langan).<\/li>\n<li>The EMTs probably unknowingly saved my life. I called 911 and I didn\u2019t know who would come. They were very professional and caring and made sure my apartment was secure. (13-97706; T. Oliver, M. Sparks).<\/li>\n<li>Excellent service.<\/li>\n<li>Professional and caring.<\/li>\n<li>Very kind and comforting. Felt very safe and knew I would be taken care of. (13-97497; S. Allen, D. Rice).<\/li>\n<li>Caring and professional.<\/li>\n<li>Professional, caring.<\/li>\n<li>Professionally concerned.<\/li>\n<li>The best.<\/li>\n<li>Great.<\/li>\n<li>Great!<\/li>\n<li>Very professional.<\/li>\n<li>Very good.<\/li>\n<li>Outstanding service!<\/li>\n<li>Fast and great. The East Hartford Paramedics and the 2 ambulance guys were super. I had great service by all.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-16-2\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,54,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5210"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=5210"}],"version-history":[{"count":2,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5210\/revisions"}],"predecessor-version":[{"id":5245,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5210\/revisions\/5245"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=5210"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=5210"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=5210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}