{"id":5278,"date":"2014-01-06T13:00:48","date_gmt":"2014-01-06T13:00:48","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=5278"},"modified":"2015-09-02T14:41:44","modified_gmt":"2015-09-02T14:41:44","slug":"words-that-describe-us-volume-18","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-18\/","title":{"rendered":"Words That Describe Us: Volume 18"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-2677\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2012\/08\/DSC_0993-2-300x169.png\" alt=\"Aetna Ambulance - Ambulance Service of Manchester\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2012\/08\/DSC_0993-2-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2012\/08\/DSC_0993-2-500x282.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2012\/08\/DSC_0993-2.png 718w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Some of the answers\/responses included:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"color: #000000;\">Caring and effective. The EMT who rode with me was very personable and helped put me at ease. Be sure to thank him! Also, thanks to [all] for a safe trip! (13-107201; R. Leslie, T. Luetjen).<\/span><\/li>\n<li><span style=\"color: #000000;\">Very professional \u2013 Caring \u2013 Great service. My first time using this service and in a lot of pain but everyone did their best to help me get the care I needed. (13-108253; A. Fine, J. Rasmussen).\u00a0<\/span><\/li>\n<li><span style=\"color: #000000;\">Professional and reliable. It is comforting to know that this service is available. The staff we have met have been outstanding professionals. (13-108366; T. Marshall, C. Edwards).\u00a0<\/span><\/li>\n<li><span style=\"color: #000000;\">Very compassionate and professional.<\/span><\/li>\n<li><span style=\"color: #000000;\">Very professional x 2.<\/span><\/li>\n<li><span style=\"color: #000000;\">Professional and courteous.<\/span><\/li>\n<li><span style=\"color: #000000;\">Prompt, helpful.<\/span><\/li>\n<li><span style=\"color: #000000;\">Helpful.<\/span><\/li>\n<li><span style=\"color: #000000;\">Timely and caring.<\/span><\/li>\n<li><span style=\"color: #000000;\">Great when the need arises!<\/span><\/li>\n<li><span style=\"color: #000000;\">Complete.<\/span><\/li>\n<li><span style=\"color: #000000;\">Excellent patient care.<\/span><\/li>\n<li><span style=\"color: #000000;\">EMT people were fantastic! Everyone was nice, personable and professional. Thank you! (13-100824; M. Buerk, K. Caldwell).<\/span><\/li>\n<li><span style=\"color: #000000;\">On time.<\/span><\/li>\n<li><span style=\"color: #000000;\">Attentive.<\/span><\/li>\n<li><span style=\"color: #000000;\">Professional x 5.<\/span><\/li>\n<li><span style=\"color: #000000;\">Excellent! Thanks very much.<\/span><\/li>\n<li><span style=\"color: #000000;\">Great x 2.<\/span><\/li>\n<li><span style=\"color: #000000;\">Excellent. During this terrible time of stress it is so good to be treated so well and efficiently (13-105361; H. Mendes).<\/span><\/li>\n<li><span style=\"color: #000000;\">Great job! Very caring and concerned.<\/span><\/li>\n<li><span style=\"color: #000000;\">Excellent x 2.<\/span><\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-18\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,54,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5278"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=5278"}],"version-history":[{"count":5,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5278\/revisions"}],"predecessor-version":[{"id":6786,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5278\/revisions\/6786"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=5278"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=5278"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=5278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}