{"id":5313,"date":"2014-01-23T15:51:37","date_gmt":"2014-01-23T15:51:37","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=5313"},"modified":"2014-01-23T15:51:37","modified_gmt":"2014-01-23T15:51:37","slug":"words-that-describe-us-volume-19","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-19\/","title":{"rendered":"Words That Describe Us: Volume 19"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Some of the answers\/responses included:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"color: #000000;\">Terrific.<\/span><\/li>\n<li><span style=\"color: #000000;\">Professional. The arriving EMTs were compassionate, concerned, efficient, personable and very professional (13-104014; A. Harkins, M. Carter).<\/span><\/li>\n<li><span style=\"color: #000000;\">I was unconscious but according to my daughter they provided excellent service.<\/span><\/li>\n<li><span style=\"color: #000000;\">Recently I was taken to the hospital by Aetna Ambulance. The two attendants Jeff D&#8217;Albero and Nicole Schiefferstein were excellent in their rolls as paramedic and EMT respectfully. Both were respectful and courteous and very concerned about my health.\u00a0You should be proud of the fine work these two individuals do for Aetna Ambulance.<\/span><\/li>\n<li><span style=\"color: #000000;\">Professional. If I remember correctly, [the crew] was comforting and would ride with them again on any emergency I had. (13-92339; D. Noyes, K. Shapiro).<\/span><\/li>\n<li><span style=\"color: #000000;\">Good, professional services.<\/span><\/li>\n<li><span style=\"color: #000000;\">Perfectly timed execution for me, in that condition.<\/span><\/li>\n<li><span style=\"color: #000000;\">No problems.<\/span><\/li>\n<li><span style=\"color: #000000;\">Excellent service.<\/span><\/li>\n<li><span style=\"color: #000000;\">Professional x 5.<\/span><\/li>\n<li><span style=\"color: #000000;\">Timely and kind<\/span><\/li>\n<li><span style=\"color: #000000;\">Very helpful and caring.<\/span><\/li>\n<li><span style=\"color: #000000;\">Thorough.<\/span><\/li>\n<li><span style=\"color: #000000;\">Excellent.<\/span><\/li>\n<li><span style=\"color: #000000;\">Thank you!!<\/span><\/li>\n<li><span style=\"color: #000000;\">Right on.<\/span><\/li>\n<li><span style=\"color: #000000;\">Skilled, professional, comforting.<\/span><\/li>\n<li><span style=\"color: #000000;\">Excellent!<\/span><\/li>\n<li><span style=\"color: #000000;\">Excellent\/Very possibly saved my life. Thanks. (13-112982; R. O\u2019Neil, M. Sparks).\u00a0<\/span><\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-19\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,54,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5313"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=5313"}],"version-history":[{"count":2,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5313\/revisions"}],"predecessor-version":[{"id":5365,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5313\/revisions\/5365"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=5313"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=5313"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=5313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}