{"id":5366,"date":"2014-02-17T05:00:34","date_gmt":"2014-02-17T05:00:34","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=5366"},"modified":"2014-02-14T20:29:13","modified_gmt":"2014-02-14T20:29:13","slug":"words-that-describe-us-volume-20","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-20\/","title":{"rendered":"Words That Describe Us: Volume 20"},"content":{"rendered":"<p style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Highly professional x 2.<\/li>\n<li>Good job done. Thanks for helping me.<\/li>\n<li>There are no words for TLC to this extent from this group except HOORAY! (13-113431; S. Allen, R. Fraley).<\/li>\n<li>Caring and professional.<\/li>\n<li>Superb.<\/li>\n<li>Very impressed. Not only were they all helpful with my husband, they helped ease my anxiety and nerves. Thank you all very much and God bless. (14-1025; T. Oliver, T. Luetjen).<\/li>\n<li>Caring and efficient.<\/li>\n<li>Great! Unfortunately I have forgotten their names but the paramedics were <span style=\"text-decoration: underline;\">fantastic<\/span>! (14-594; R. Buechele, J. Traber).<\/li>\n<li>They were wonderful.<\/li>\n<li>Compassionate.<\/li>\n<li>Kind and professional. Very important in my distress for friendly service. They comforted me the best possible. Helped ease my stress level with the pain I was in. They got me to Hartford ER and Hartford saved my life. Good job. I am forever grateful. (14-273; J. Platero, M. Carter).<\/li>\n<li>Caring and excellent. My wife and I have used your services several times and have never had a complaint. You all do an excellent job and you care. (14-103; A. Hedberg, C. Rockoff).<\/li>\n<li>Professional and caring.<\/li>\n<li>Wonderful.<\/li>\n<li>Professional, kind, reassuring. (13-104909; T. Lachappelle, R. Fross).<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-20\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,54,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5366"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=5366"}],"version-history":[{"count":2,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5366\/revisions"}],"predecessor-version":[{"id":5412,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5366\/revisions\/5412"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=5366"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=5366"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=5366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}