{"id":5508,"date":"2014-04-11T11:05:06","date_gmt":"2014-04-11T11:05:06","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=5508"},"modified":"2014-04-11T11:05:06","modified_gmt":"2014-04-11T11:05:06","slug":"words-that-describe-us-volume-22","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-22\/","title":{"rendered":"Words That Describe Us: Volume 22"},"content":{"rendered":"<p style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" title=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul style=\"text-align: justify;\">\n<li>The very best. If it were not for them my son would be in serious condition. (14-3972; R. Leslie, R. McConville).<\/li>\n<li>Experienced and accommodating.<\/li>\n<li>Very good!!!<\/li>\n<li>I felt safe! The gentleman was very nice and reassuring. Thank you! (14-8438; S. Crittenden).<\/li>\n<li>Terrific.<\/li>\n<li>Very good care.<\/li>\n<li>Excellent x 3.<\/li>\n<li>Superb! The EMTs\/Paramedics were so very good with me and my children. They listened to me and eased the very tense and frightening situation. (13-111854; J. Traber, B. Langan).<\/li>\n<li>Caring, kind and professional. Recently losing my husband after 30 years I was alone and scared. Your people made me feel very safe and relaxed (14-11807; N. Toro).<\/li>\n<li>Professional and efficient.<\/li>\n<li>Excellent service.<\/li>\n<li>I felt like I was very well taken care of.<\/li>\n<li>Caring, concerned, very professional.<\/li>\n<li>Professional, EMT was very nice.<\/li>\n<li>Compassionate x 2.<\/li>\n<li>Wonderful. Very professional.<\/li>\n<li>Excellent service.<\/li>\n<li>Extremely efficient and cordial.<\/li>\n<li>There when you need help.<\/li>\n<li>Very kind, compassionate and understanding. (14-2647; S. Allen, B. Langan).<\/li>\n<li>Super.<\/li>\n<li>Very competent.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-22\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5508"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=5508"}],"version-history":[{"count":3,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5508\/revisions"}],"predecessor-version":[{"id":5526,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5508\/revisions\/5526"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=5508"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=5508"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=5508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}