{"id":5527,"date":"2014-04-24T11:01:16","date_gmt":"2014-04-24T11:01:16","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=5527"},"modified":"2014-04-24T11:01:16","modified_gmt":"2014-04-24T11:01:16","slug":"words-that-describe-us-volume-23","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-23\/","title":{"rendered":"Words That Describe Us: Volume 23"},"content":{"rendered":"<p style=\"color: rgb(55, 55, 55); text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"color: rgb(55, 55, 55); text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"color: rgb(55, 55, 55); text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li>Caring and professional.<\/li>\n<li>Amazing.<\/li>\n<li>Excellent, caring, compassionate, professional. (14-9832; M. Hoyt, J. Bonneau).<\/li>\n<li>Prompt and professional.<\/li>\n<li>No improvement needed.<\/li>\n<li>Excellent.<\/li>\n<li>Compassionate, kept me smiling and comfortable. All the folks in the ambulance made me feel comfortable and at ease. They were highly professional and just all around nice people. (14-15936; A. Harkins, J. Benson).<\/li>\n<li>Good.<\/li>\n<li>Helpful.<\/li>\n<li>Super \u2013 Keep up the good work.<\/li>\n<li>Caring and considerate.<\/li>\n<li>My EMT Matt was very professional. I would like to thank him for remembering to take my wedding rings off before my hand swelled so that they did not have cut them off. His attention to details was excellent (14-16315; M. Campbell, S. McDuell).<\/li>\n<li>Thank you. Good job.<\/li>\n<li>Friendly and caring<\/li>\n<li>Caring x 2.<\/li>\n<li>Professional, empathetic, caring.<\/li>\n<li>Kind.<\/li>\n<li>Perfect!!!<\/li>\n<li>Professional! All I can say is that I am very grateful for their service. They listened to me and knew what I needed after I told them my problem (14-8036; A. Hedburg, C. Rockoff).<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-23\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5527"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=5527"}],"version-history":[{"count":2,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5527\/revisions"}],"predecessor-version":[{"id":5604,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5527\/revisions\/5604"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=5527"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=5527"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=5527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}