![\"MFRE](\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2014\/04\/MFRE-ASM1.jpg\")
MANCHESTER — On March 30, 2014 a crew from ASM responded with Manchester Fire-Rescue-EMS (MFRE)’s Truck\u00a02 to a complaint of difficulty breathing. The patient responded to ASM’s satisfaction survey and had glowing things to say about the entire team: MFRE Truck\u00a02’s Mike, Tim (paramedic), Jim and Angelo and ASM’s Bobbi Basque and Lauren Mathiau.<\/p>\n
The patient answered “Strongly Agree” to all 16 clinical-based satisfaction questions. When asked to use a word to describe the team, the patient wrote “Professional.” The patient was brought directly to the Cardiac Catherization lab at Hartford Hospital.<\/p>\n
The patient then hand wrote the following comments: “Thanks to Manchester Fire Rescue and the ASM people…they saved my life. As soon as [EMS] came in they made the decision to get me in the ambulance and moving to the hospital and had the hospital ready. Doctor said ten more minutes and I would not be here. They kept me alive, took me to the right place, in time and the Hospital took it from there. What can I say? Thank you to the people that provided the service and especially [the EMS team]. Time was short and they made the right decision and knew what they were doing. Again, thank you for saving my life.”<\/em><\/p>\n -#14-26976<\/p>\n","protected":false},"excerpt":{"rendered":" MANCHESTER — On March 30, 2014 a crew from ASM responded with Manchester Fire-Rescue-EMS (MFRE)’s Truck\u00a02 to a complaint of difficulty breathing. The patient responded to ASM’s satisfaction survey and had glowing things to say about the entire team: MFRE … Continue reading