{"id":5576,"date":"2014-05-31T07:00:55","date_gmt":"2014-05-31T07:00:55","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=5576"},"modified":"2014-05-30T15:44:22","modified_gmt":"2014-05-30T15:44:22","slug":"another-survey-response-for-aetnas-matt-campbell-and-kevin-mathiau","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/another-survey-response-for-aetnas-matt-campbell-and-kevin-mathiau\/","title":{"rendered":"Another Survey Response for Aetna\u2019s Matt Campbell and Kevin Mathiau"},"content":{"rendered":"<p style=\"color: #373737; text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-5420\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2014\/03\/Campbell-and-Mathiau-2-300x188.jpg\" alt=\"Campbell and Mathiau 2\" width=\"300\" height=\"188\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2014\/03\/Campbell-and-Mathiau-2-300x188.jpg 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2014\/03\/Campbell-and-Mathiau-2-477x300.jpg 477w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2014\/03\/Campbell-and-Mathiau-2.jpg 941w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>HARTFORD \u2014 On March 26, 2014 Aetna Ambulance&#8217;s Matt Campbell and Kevin Mathiau once again responded to a motor vehicle accident in Wethersfield, a scenario which landed them high praise in\u00a0a survey in February. Some have begun to believe the two carry blank surveys on their person.<\/p>\n<p style=\"color: #373737; text-align: justify;\">In this case, within two weeks the patient was randomly selected to receive a Patient Satisfaction Survey. The patient sent back a response with all clinical care boxes marked Agree or Strongly Agree and the following narrative:<\/p>\n<p style=\"color: #373737; text-align: justify;\">Please use a word to describe us: <strong>&#8220;Competent, caring, professional, compassionate.&#8221;<\/strong><\/p>\n<p style=\"color: #373737; text-align: justify;\"><em>&#8220;The person who cared for me, Matt, was exemplary. He was very caring and paid attention to my concerns and addressed them. He put my mind at ease in a situation that was tenuous. Being a nurse and knowing what could be happening to me made me very frightened and he made me feel like I could trust him and know it was ok. I hope he sees this and I hope he gets lauded for what he does. I know if did this for me he does this for others. And I know its hard to care for people in the medical profession. I hope I can thank him personally some day.&#8221;<\/em><\/p>\n<p style=\"color: #373737; text-align: justify;\">-14-25907<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>HARTFORD \u2014 On March 26, 2014 Aetna Ambulance&#8217;s Matt Campbell and Kevin Mathiau once again responded to a motor vehicle accident in Wethersfield, a scenario which landed them high praise in\u00a0a survey in February. Some have begun to believe the &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/another-survey-response-for-aetnas-matt-campbell-and-kevin-mathiau\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,197],"tags":[357,164,168,163,408],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5576"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=5576"}],"version-history":[{"count":4,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5576\/revisions"}],"predecessor-version":[{"id":5580,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5576\/revisions\/5580"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=5576"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=5576"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=5576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}