{"id":5654,"date":"2014-06-05T04:45:34","date_gmt":"2014-06-05T04:45:34","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=5654"},"modified":"2014-06-06T18:40:14","modified_gmt":"2014-06-06T18:40:14","slug":"words-that-describe-us-volume-25","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-25\/","title":{"rendered":"Words That Describe Us: Volume 25"},"content":{"rendered":"<p style=\"color: #373737; text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"color: #373737; text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"color: #373737; text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">The EMT\u2019s were great, but I hope I never need your services. Thank you for your prompt service, professional care, concern, kindness and humor. (14-39662; J. Pasquale, S. Whalen).<\/li>\n<li style=\"text-align: justify;\">Excellent services and personnel.<\/li>\n<li style=\"text-align: justify;\">Considerate.<\/li>\n<li style=\"text-align: justify;\">Caring and knowledgeable.<\/li>\n<li style=\"text-align: justify;\">Very caring.<\/li>\n<li style=\"text-align: justify;\">Professional and knowledgeable.<\/li>\n<li style=\"text-align: justify;\">Excellent service.<\/li>\n<li style=\"text-align: justify;\">Well trained.<\/li>\n<li style=\"text-align: justify;\">Great.<\/li>\n<li style=\"text-align: justify;\">First class.<\/li>\n<li style=\"text-align: justify;\">Thoughtful, efficient.<\/li>\n<li style=\"text-align: justify;\">Quick response to 911 call.<\/li>\n<li style=\"text-align: justify;\">Friendly, professional, caring. Thank to all of those who took care of me! (drew a heart) (14-20568; L. Mazzoni, D. Rice).<\/li>\n<li style=\"text-align: justify;\">Excellent, professional service.<\/li>\n<li style=\"text-align: justify;\">Everyone and everything was perfect (14-25136; M. Campbell, R. Gonska).<\/li>\n<li style=\"text-align: justify;\">Excellent service.<\/li>\n<li style=\"text-align: justify;\">Calm, caring.<\/li>\n<li style=\"text-align: justify;\">R. and K. we\u2019re both great! (14-27862; R. McConville, K. King).<\/li>\n<li style=\"text-align: justify;\">You guys were the best!<\/li>\n<li style=\"text-align: justify;\">Kind<\/li>\n<li style=\"text-align: justify;\">A-O-K.<\/li>\n<li style=\"text-align: justify;\">Prompt, excellent service.<\/li>\n<li style=\"text-align: justify;\">Comforting, easing anxiety, courteous. [Patient] had a stroke 15 years ago and can\u2019t talk and was very upset when he could not breathe. EMT relaxed him and helped him immediately and treated me with respect and calmed my fears. Thank you for your services. (14-31597; A. Fine, J. Rassmussen).<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-25\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,54,5,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5654"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=5654"}],"version-history":[{"count":3,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5654\/revisions"}],"predecessor-version":[{"id":5684,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5654\/revisions\/5684"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=5654"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=5654"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=5654"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}