{"id":5754,"date":"2014-06-30T05:00:37","date_gmt":"2014-06-30T05:00:37","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=5754"},"modified":"2014-06-27T18:04:54","modified_gmt":"2014-06-27T18:04:54","slug":"words-that-describe-us-volume-27","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-27\/","title":{"rendered":"Words That Describe Us: Volume 27"},"content":{"rendered":"<p style=\"color: #373737; text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-4432 size-medium\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"color: #373737; text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"color: #373737; text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Top shelf.<\/li>\n<li>Very professional and compassionate.<\/li>\n<li>Excellent!<\/li>\n<li>Professionals.<\/li>\n<li>Professional. They got me there alive!<\/li>\n<li>Very professional. The staff is without a doubt, top notch.<\/li>\n<li>Exceptional.<\/li>\n<li>Caring.<\/li>\n<li>Very professional, very kind, sympathetic. They did their very best at keeping my anxiety level down. They did a great job. This was my first call for help in this nature and I can\u2019t say enough on how well I was treated. Thank you so much. (14-38217; B. Mathiau, J. Bush).<\/li>\n<li>Caring and efficient.<\/li>\n<li>Outstanding!<\/li>\n<li>Caring.<\/li>\n<li>Excellent. They were very professional. Couldn\u2019t have been better. (14-38987; R. Fraley, R. Leslie).<\/li>\n<li>Personable and very knowledgeable.<\/li>\n<li>Ok.<\/li>\n<li>Great.<\/li>\n<li>The [EMS Providers] were knowledgeable, good communicators, kind and professional. It was a positive experience for a difficult situation. (14-39676; M. Levasseur, R. Fross responding with Coventry Volunteer Fire Association).<\/li>\n<li>Very caring, knowledgeable and professional.<\/li>\n<li>Wonderful!<\/li>\n<li>Efficient, kind. Thank you so much for your help\u2026Thanks to you, I\u2019m on my way to a satisfactory recovery.<\/li>\n<li>Very professional.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-27\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5754"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=5754"}],"version-history":[{"count":3,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5754\/revisions"}],"predecessor-version":[{"id":5811,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5754\/revisions\/5811"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=5754"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=5754"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=5754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}