{"id":5812,"date":"2014-07-10T04:00:06","date_gmt":"2014-07-10T04:00:06","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=5812"},"modified":"2014-07-09T20:19:38","modified_gmt":"2014-07-09T20:19:38","slug":"words-that-describe-us-volume-28","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-28\/","title":{"rendered":"Words That Describe Us: Volume 28"},"content":{"rendered":"<p style=\"color: #373737; text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"color: #373737; text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"color: #373737; text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Although I was in pain, the crew was wonderful.<\/li>\n<li style=\"text-align: justify;\">Quick, skilled, worked great as a team. Eased my fears significantly. Knew I was in good hands. (14-44836; J. Bak, M. Khan and Town of Manchester Fire-Rescue-EMS).<\/li>\n<li style=\"text-align: justify;\">Wonderful, relaxed, professional. My dad, almost two weeks later, is still exclaim(ing) how kind and patient the EMTs were (14-45500; K. Russell, C. Haag).<\/li>\n<li style=\"text-align: justify;\">Great care.<\/li>\n<li style=\"text-align: justify;\">Comforting, professional, helpful.<\/li>\n<li style=\"text-align: justify;\">Professional and skilled.<\/li>\n<li style=\"text-align: justify;\">Very professional and knowledgeable (14-42673; J. Traber, T. Oliver).<\/li>\n<li style=\"text-align: justify;\">Friendly.<\/li>\n<li style=\"text-align: justify;\">Very professional!<\/li>\n<li style=\"text-align: justify;\">They did a great job.<\/li>\n<li style=\"text-align: justify;\">They are great!<\/li>\n<li style=\"text-align: justify;\">EMT very understanding (14-44156; J. Rasmussen).<\/li>\n<li style=\"text-align: justify;\">\u00a0Compassionate and caring.<\/li>\n<li style=\"text-align: justify;\">Very professional service.<\/li>\n<li style=\"text-align: justify;\">Professional and caring.<\/li>\n<li style=\"text-align: justify;\">Wonderful.<\/li>\n<li style=\"text-align: justify;\">I felt safe.<\/li>\n<li style=\"text-align: justify;\">Very professional and courteous.<\/li>\n<li style=\"text-align: justify;\">Pass along how great the crew was on this trip. Both crew members kept the environment calm and soothing even though it was a substantial injury. (14-45791; S. Gregg, N. Raiola).<\/li>\n<li style=\"text-align: justify;\">Very good, very professional. If it wasn\u2019t for you guys I would not be here today!!! I\u2019m sure of that!!! (14-45129; S. Crittenden, M. Makulis).<\/li>\n<li style=\"text-align: justify;\">Outstanding!! Thank you (crew members)!! (14-47799; D. Kemp, A. Kramer).<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-28\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5812"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=5812"}],"version-history":[{"count":3,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5812\/revisions"}],"predecessor-version":[{"id":5839,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5812\/revisions\/5839"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=5812"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=5812"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=5812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}