{"id":5885,"date":"2014-08-15T20:01:04","date_gmt":"2014-08-15T20:01:04","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=5885"},"modified":"2015-09-02T14:41:15","modified_gmt":"2015-09-02T14:41:15","slug":"words-that-describe-us-volume-32","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-32\/","title":{"rendered":"Words That Describe Us: Volume 32"},"content":{"rendered":"<p style=\"color: #373737; text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"color: #373737; text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"color: #373737; text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Professional, courteous, considerate, caring and human! (14-44049; S. Crittenden, M. Khan).<\/li>\n<li>Awesome.<\/li>\n<li>Professional &amp; very pleasant.<\/li>\n<li>Caring x 2.<\/li>\n<li>Reassuring.<\/li>\n<li>Compassionate.<\/li>\n<li>Efficient.<\/li>\n<li>Very caring. All 4 of the responders were calm, kind and so helpful. My son was in great hands as the patient as were my daughter and I also.<\/li>\n<li>The crew was professional and very calming. (14-47322; M. Buerk, J. Krajewski responding with Manchester Fire Rescue EMS).<\/li>\n<li>Very professional x 2.<\/li>\n<li>Compassionate and efficient. Well trained. (14-47200; E. Sheils, D. Pozniak).<\/li>\n<li>Highly professional \u2013 They saved my life. Thank you! (14-48389; M. Osborne, M. Sparks).<\/li>\n<li>Prompt, professional, courteous (14-63998; M. Osborne, S. Parent).<\/li>\n<li>The ambulance staff were very helpful and kind. Thank you! (14-47902; G. Desrosier, M. Sparks).<\/li>\n<li>EMT very professional.<\/li>\n<li>Caring, professional.<\/li>\n<li>Excellent, knowledgeable, professional (14-65434; R. Bilodeau, R. Fross).<\/li>\n<li>I was very impressed with the whole crew! I had fallen and couldn\u2019t have got up by myself (14-65831; T. Oliver, T. Luetjen).<\/li>\n<li>As good as it gets. (14-66424; R. O\u2019Neil, J. Rasmussen, H. Carl).<\/li>\n<li>Professional and pleasant. (14-65995; A. Ordway).<\/li>\n<li>Amazing. We always use and trust ASM. Very compassionate. (14-65191; D. Slomcinsky, B. Langan).<\/li>\n<li>Competent.<\/li>\n<li>Very professional and caring! (14-57104; T. Marshall and B. Langan with Coventry Volunteer Fire Association).<\/li>\n<li>Qualified.<\/li>\n<li>The services were excellent and professional. (14-66112; D. Noyes, T. Whalen).<\/li>\n<li>Very caring and professional. (14-66749; M. Pacheco, J. McKenna).<\/li>\n<\/ul>\n<p style=\"color: #373737; text-align: justify;\">\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-32\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5885"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=5885"}],"version-history":[{"count":5,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5885\/revisions"}],"predecessor-version":[{"id":6785,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5885\/revisions\/6785"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=5885"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=5885"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=5885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}