{"id":5970,"date":"2014-09-08T05:00:38","date_gmt":"2014-09-08T05:00:38","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=5970"},"modified":"2014-09-05T18:58:59","modified_gmt":"2014-09-05T18:58:59","slug":"words-that-describe-us-volume-34","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-34\/","title":{"rendered":"Words That Describe Us: Volume 34"},"content":{"rendered":"<p><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p>The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p>Some of the answers\/responses included:<\/p>\n<ul>\n<li>I can\u2019t stress enough how great the ambulance crew was. (14-71121; A. Harkins, A. Ordway).<\/li>\n<li>Great service.<\/li>\n<li>Superb!<\/li>\n<li>Efficient.<\/li>\n<li>Caring x 2.<\/li>\n<li>Satisfactory in all respects.<\/li>\n<li>Skilled, efficient, kind, pleasant. (14-56850; G. Geres, K. King).<\/li>\n<li>Careful and gentle.<\/li>\n<li>Very professional.<\/li>\n<li>Polite and concerned.<\/li>\n<li>Caring and efficient. There was a student with the crew. She was introduced and I was asked if it was okay for her to participate in my care. Teaching was conducted [in a] professional manner. (14-51632; C. Chasse, N. Chasse).<\/li>\n<li>Highly skilled.<\/li>\n<li>Crew acted professionally.<\/li>\n<li>Staff was very professional.<\/li>\n<li>Professional; empathetic<\/li>\n<li>Very good \u2013 I have had their services several times!<\/li>\n<li>Professional &amp; caring<\/li>\n<li>Excellent, very caring and professional.<\/li>\n<li>Excellent, knowledgeable, professional. Great crew, great service. (14-60309; V. Maston, N. Raiola).<\/li>\n<li>Professional x 4.<\/li>\n<li>Caring x 2.<\/li>\n<li>Very good.<\/li>\n<li>The whole crew [was] very pleasant and helpful. Thanks.<\/li>\n<li>Excellent + Professional + knowledgeable. Very well done. (14-61341; R. Buechele, M. Holt responding with Manchester Fire Rescue EMS).<\/li>\n<li>Very professional.<\/li>\n<li>Comforting.<\/li>\n<li>Outstanding.<\/li>\n<li>Kind and excellent.<\/li>\n<li>Very good.<\/li>\n<li>Very comforting.<\/li>\n<li>Professional x 13.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-34\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5970"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=5970"}],"version-history":[{"count":2,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5970\/revisions"}],"predecessor-version":[{"id":5982,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5970\/revisions\/5982"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=5970"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=5970"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=5970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}