{"id":5992,"date":"2014-09-22T13:13:56","date_gmt":"2014-09-22T13:13:56","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=5992"},"modified":"2014-09-22T13:13:56","modified_gmt":"2014-09-22T13:13:56","slug":"words-that-describe-us-volume-36","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-36\/","title":{"rendered":"Words That Describe Us: Volume 36"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Caring, Professional, Skilled. (14-54303; G. Desrosier, D. Rice).<\/li>\n<li style=\"text-align: justify;\">Very courteous \u2013 helped me to relax. This was the best service I have ever received. (14-68682; R. O\u2019Neil, J. Rasmussen, S. Yenco).<\/li>\n<li style=\"text-align: justify;\">Very kind to my son. Thank you!<\/li>\n<li style=\"text-align: justify;\">Professional, caring.<\/li>\n<li style=\"text-align: justify;\">\u201cIn good hands\u201d<\/li>\n<li style=\"text-align: justify;\">Excellent service.<\/li>\n<li style=\"text-align: justify;\">Terrific!<\/li>\n<li style=\"text-align: justify;\">Prompt and very professional. (14-69860; R. Buechele, M. Makulis).<\/li>\n<li style=\"text-align: justify;\">Very reassuring in a stressful situation. (14-70101; J. Traber, C. Haag).<\/li>\n<li style=\"text-align: justify;\">Excellent crew.<\/li>\n<li style=\"text-align: justify;\">Just a great job all around. Thank you so much for your prompt and courteous care. (14-57535; R. Bilodeau, C. Masslon with Manchester Fire Rescue EMS).<\/li>\n<li style=\"text-align: justify;\">Caring.<\/li>\n<li style=\"text-align: justify;\">Excellent.<\/li>\n<li style=\"text-align: justify;\">Helpful, knowledgeable, and capable. (14-71133; S. Allen, S. Yenco).<\/li>\n<li style=\"text-align: justify;\">Professional &amp; Caring!!! Thank you so much! Both [EMS Providers] eased my fears and concerns during a very stressful and unnerving time! (14-72211; H. Mendes, R. Houser).<\/li>\n<li style=\"text-align: justify;\">Professional x 2.<\/li>\n<li style=\"text-align: justify;\">Very caring and professional people.<\/li>\n<li style=\"text-align: justify;\">Great.<\/li>\n<li style=\"text-align: justify;\">Very caring and comforting.<\/li>\n<li style=\"text-align: justify;\">Very professional and caring. Great job! (14-71603; S. Thompson, J. Hornish).<\/li>\n<li style=\"text-align: justify;\">Attentive to my needs. Both individuals with me in the ambulance helped me to relax and control the pain on the way to the hospital. (14-72077; R. Buechele, J. Lentini).<\/li>\n<li style=\"text-align: justify;\">Awesome. Very professional at a very stressful time. Answered all my questions and made a smooth entry into the hospital. Wonderful group of people. (14-70347; M. Osborne, S. Parent).<\/li>\n<li style=\"text-align: justify;\">[K. Russell] provided outstanding professional service.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-36\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5992"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=5992"}],"version-history":[{"count":3,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5992\/revisions"}],"predecessor-version":[{"id":6020,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/5992\/revisions\/6020"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=5992"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=5992"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=5992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}