{"id":6021,"date":"2014-10-02T05:30:02","date_gmt":"2014-10-02T05:30:02","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6021"},"modified":"2014-10-01T17:41:16","modified_gmt":"2014-10-01T17:41:16","slug":"words-that-describe-us-volume-37","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-37\/","title":{"rendered":"Words That Describe Us: Volume 37"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Extremely caring \u2013 Persistent in showing Pt the seriousness of problem. EXCELLENT TEAM!!! VERY professional. (14-48664; R. O\u2019Neil, B. Mathiau).<\/li>\n<li style=\"text-align: justify;\">Extremely empathetic! Thank you so much! The two responders stayed with me at Hartford Hospital until hospital staff took over. I really appreciate their attentiveness. (14-70886; M. Levasseur, R. Anderson).<\/li>\n<li style=\"text-align: justify;\">Professional, kind and caring!<\/li>\n<li style=\"text-align: justify;\">Friendly.<\/li>\n<li style=\"text-align: justify;\">Professional, caring.<\/li>\n<li style=\"text-align: justify;\">Good.<\/li>\n<li style=\"text-align: justify;\">Friendly and professional.<\/li>\n<li style=\"text-align: justify;\">The EMT staff was professional and caring. (14-73254; M. Carter, R. Mara).<\/li>\n<li style=\"text-align: justify;\">Exceptional.<\/li>\n<li style=\"text-align: justify;\">Highly capable. (14-72855; M. Karr, S. Jachym).<\/li>\n<li style=\"text-align: justify;\">Professional + caring + prompt.<\/li>\n<li style=\"text-align: justify;\">Kept me at ease.<\/li>\n<li style=\"text-align: justify;\">Professional + caring.<\/li>\n<li style=\"text-align: justify;\">Very nice.<\/li>\n<li style=\"text-align: justify;\">Beautiful + nice.<\/li>\n<li style=\"text-align: justify;\">Caring + professional \u201clifesavers\u201d (14-72992; V. Maston, N. Raiola).<\/li>\n<li style=\"text-align: justify;\">\u00a0Excellent service.<\/li>\n<li style=\"text-align: justify;\">Awesome!<\/li>\n<li style=\"text-align: justify;\">The crew was very professional. Great service. Great job guys, thank you. (14-74790; D. White, S. Norton with East Hartford Fire Department).<\/li>\n<li style=\"text-align: justify;\">Professional x 6.<\/li>\n<li style=\"text-align: justify;\">Very good care.<\/li>\n<li style=\"text-align: justify;\">The paramedic went the extra mile for me\u2026thank him for me please! (14-76531; R. Bilodeau, J. Hornish).<\/li>\n<li style=\"text-align: justify;\">The paramedic was great and caring! The paramedic listened to me about what was going on with my baby. She didn\u2019t just look at what my daughter was doing or just what her vitals were showing\u2026she actually cared and made me feel at ease\u2026about what was happening to my baby. (14-74530; S. Allen, D. Tedeschi).<\/li>\n<li style=\"text-align: justify;\">Attentive.<\/li>\n<li style=\"text-align: justify;\">Professional while being personable to relieve &amp; calm nerves. (14-74091; S. Thompson, R. Fross).<\/li>\n<li style=\"text-align: justify;\">Fantastic.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-37\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6021"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6021"}],"version-history":[{"count":2,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6021\/revisions"}],"predecessor-version":[{"id":6041,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6021\/revisions\/6041"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6021"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6021"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}