{"id":6042,"date":"2014-10-08T05:00:45","date_gmt":"2014-10-08T05:00:45","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6042"},"modified":"2014-10-07T16:52:10","modified_gmt":"2014-10-07T16:52:10","slug":"words-that-describe-us-volume-38","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-38\/","title":{"rendered":"Words That Describe Us: Volume 38"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Comforting.<\/li>\n<li style=\"text-align: justify;\">My thanks to the crew!<\/li>\n<li style=\"text-align: justify;\">Very professional.<\/li>\n<li style=\"text-align: justify;\">Great experience. Guys were amazing!<\/li>\n<li style=\"text-align: justify;\">Comforting.<\/li>\n<li style=\"text-align: justify;\">Caring.<\/li>\n<li style=\"text-align: justify;\">The crew was friendly and caring. I was really flustered by the car accident and couldn\u2019t even tell if I was hurt. The crew took the needed precautions and had me comfortable and laughing on the way to MMH. (14-76252; E. Vaughn, D. Hammett with Manchester Fire Rescue EMS).<\/li>\n<li style=\"text-align: justify;\">Excellent x 7.<\/li>\n<li style=\"text-align: justify;\">Very professional, knowledgeable, caring.<\/li>\n<li style=\"text-align: justify;\">Crew was very nice and comforting.<\/li>\n<li style=\"text-align: justify;\">EMTs were very professional.<\/li>\n<li style=\"text-align: justify;\">Very professional. I cannot thank you team enough for the excellent care that they provided. (14-79209; S. Thompson, J. Bissell with East Hartford Fire Department).<\/li>\n<li style=\"text-align: justify;\">Proficient!<\/li>\n<li style=\"text-align: justify;\">Very caring + attentive to the fact that I was in extreme pain.<\/li>\n<li style=\"text-align: justify;\">Having been hit head-on by another vehicle, the ambulance crew were so kind + reassuring, stating that I could never be replaced whereas a car could be + I certainly agreed. Thank you for your good care. (14-78261; M. Pacheco, A. Selko).<\/li>\n<li style=\"text-align: justify;\">Professional, well-mannered, courteous. (14-79192; K. Russell, B. Langan).<\/li>\n<li style=\"text-align: justify;\">Timely, skilled and compassionate. (14-77929; S. Howard, T. Dombroskas).<\/li>\n<li style=\"text-align: justify;\">Excellent paramedic. (14-78869; T. LaChappelle).<\/li>\n<li style=\"text-align: justify;\">The crew was very patient.<\/li>\n<li style=\"text-align: justify;\">Well trained.<\/li>\n<li style=\"text-align: justify;\">Very knowledgeable and courteous. Your people are very professional. (14-80073; T. Dombroskas, S. Howard).<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-38\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6042"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6042"}],"version-history":[{"count":3,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6042\/revisions"}],"predecessor-version":[{"id":6067,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6042\/revisions\/6067"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6042"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6042"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}