{"id":6068,"date":"2014-10-20T05:00:51","date_gmt":"2014-10-20T05:00:51","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6068"},"modified":"2014-10-16T20:45:49","modified_gmt":"2014-10-16T20:45:49","slug":"words-that-describe-us-volume-39","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-39\/","title":{"rendered":"Words That Describe Us: Volume 39"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Comforting!<\/li>\n<li style=\"text-align: justify;\">First time in ambulance\u2026very good.<\/li>\n<li style=\"text-align: justify;\">Very capable.<\/li>\n<li style=\"text-align: justify;\">Caring and professional.<\/li>\n<li style=\"text-align: justify;\">Caring.<\/li>\n<li style=\"text-align: justify;\">Compassionate!<\/li>\n<li style=\"text-align: justify;\">Excellent. I felt very reassured.<\/li>\n<li style=\"text-align: justify;\">Highly professional and caring. (14-78770; S. Whalen, N. Foran).<\/li>\n<li style=\"text-align: justify;\">Very skilled and holistic approach. Great people you sent. (14-77937; M. Karr, A. Kramer).<\/li>\n<li style=\"text-align: justify;\">Knowledgeable, calming.<\/li>\n<li style=\"text-align: justify;\">Very good!<\/li>\n<li style=\"text-align: justify;\">Professional and patient. Thank you! (14-78993; D. Slomcinsky, M. Kleza).<\/li>\n<li style=\"text-align: justify;\">Very compassionate.<\/li>\n<li style=\"text-align: justify;\">Very professional<\/li>\n<li style=\"text-align: justify;\">Sensitive, caring and kind. (14-80025; G. Geres, C. LaChance).<\/li>\n<li style=\"text-align: justify;\">Excellent care.<\/li>\n<li style=\"text-align: justify;\">They were all very nice and helpful. (14-80745; R. O\u2019Neil, J. Rassmussen).<\/li>\n<li style=\"text-align: justify;\">Very responsible and informative. Also assisted my husband who is legally blind so he could come along in the ambulance and help with information. (14-75510; J. Duval, S. Gregg).<\/li>\n<li style=\"text-align: justify;\">Very caring.<\/li>\n<li style=\"text-align: justify;\">Outstanding + very professional! (14-74387; K. Baker, A. Cichy with Manchester Fire Rescue EMS).<\/li>\n<li style=\"text-align: justify;\">Skilled, professional, friendly, considerate, reassuring. (14-81291; K. Stock, T. Halligan).<\/li>\n<li style=\"text-align: justify;\">Very happy they were here.<\/li>\n<li style=\"text-align: justify;\">Wonderful and very caring.<\/li>\n<li style=\"text-align: justify;\">Quick and efficient.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-39\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,197],"tags":[357,163,653,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6068"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6068"}],"version-history":[{"count":2,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6068\/revisions"}],"predecessor-version":[{"id":6112,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6068\/revisions\/6112"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6068"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6068"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}