{"id":6165,"date":"2014-11-28T05:00:13","date_gmt":"2014-11-28T05:00:13","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6165"},"modified":"2014-11-26T16:35:31","modified_gmt":"2014-11-26T16:35:31","slug":"words-that-describe-us-volume-42","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-42\/","title":{"rendered":"Words That Describe Us: Volume 42"},"content":{"rendered":"<p><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p>The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p>Some of the answers\/responses included:<\/p>\n<ul>\n<li>Excellent.<\/li>\n<li>My son (13 years old) shared that the crew made him feel comfortable, even making him laugh. (14-87784; K. Baker, K. Beaulieu).<\/li>\n<li>Very friendly &amp; comforting.<\/li>\n<li>Wonderful. They cared. I felt safe.<\/li>\n<li>Professional + compassionate.<\/li>\n<li>Great.<\/li>\n<li>Friendly &amp; professional.<\/li>\n<li>Professional and considerate.<\/li>\n<li>Skilled and professional.<\/li>\n<li>Impressed and so appreciative of the service! The paramedic was highly professional and informative. I\u2019ve already spoken positively of my experience to others! (14-91352; M. Buerk, L. McHugh with Manchester Fire Rescue EMS).<\/li>\n<li>Very cared for. Professionally cared for. Hope to call this company again if needed. (14-91552; M. Traber, R. Buechele).<\/li>\n<li>Friendly and caring. (Know what they were doing!!) (14-91173; S. Lowe with Rocky Hill Volunteer Ambulance).<\/li>\n<li>Professional, expertise + very calming effect once in their care. Your Aetna folks are the BEST! (14-90924; J. D\u2019Albero, B. Chase).<\/li>\n<li>Excellent.<\/li>\n<li>Compassionate.<\/li>\n<li>Professional.<\/li>\n<li>Understanding.<\/li>\n<li>Good service.<\/li>\n<li>Professional x 6.<\/li>\n<li>Very very good to me.<\/li>\n<li>Quiet, calm and in control. (14-90156; S. Parent, T. LaChappelle).<\/li>\n<li>Excellent. Great job.<\/li>\n<li>Quick and efficient. We were treated well.<\/li>\n<li>The EMT\/Paramedic were a great team, extremely professional and helpful. The EMT was so nice he actually went back into the office to retrieve my belongings. I am so grateful for the great service and care they provided. Thank you so much. I can\u2019t thank you enough. (14-91630; S. Allen, K. King).<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-42\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6165"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6165"}],"version-history":[{"count":3,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6165\/revisions"}],"predecessor-version":[{"id":6170,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6165\/revisions\/6170"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6165"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6165"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}