{"id":6171,"date":"2014-12-05T16:50:17","date_gmt":"2014-12-05T16:50:17","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6171"},"modified":"2014-12-08T19:19:02","modified_gmt":"2014-12-08T19:19:02","slug":"words-that-describe-us-volume-43","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-43\/","title":{"rendered":"Words That Describe Us: Volume 43"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Kind, skilled. Thanks so much!<\/li>\n<li style=\"text-align: justify;\">The EMTs that came were great. They not only took me seriously they had my anxiety under check. I felt as though I was the only person that needed their help. (14-90435; M. Weller, K. Mathiau).<\/li>\n<li style=\"text-align: justify;\">Professional. Well trained.<\/li>\n<li style=\"text-align: justify;\">Wonderful.<\/li>\n<li style=\"text-align: justify;\">Fabulous.<\/li>\n<li style=\"text-align: justify;\">Attentive.<\/li>\n<li style=\"text-align: justify;\">Very responsive, professional, comforting. (14-92443; S. Crittenden, E. Vaughn with East Hartford Fire Department).<\/li>\n<li style=\"text-align: justify;\">Very skilled + professional.<\/li>\n<li style=\"text-align: justify;\">Calm, friendly.<\/li>\n<li style=\"text-align: justify;\">Excellent.<\/li>\n<li style=\"text-align: justify;\">Great crew, both professional yet sensitive. (14-93666; V. Maston, J. Lentini).<\/li>\n<li style=\"text-align: justify;\">Very professional x 2.<\/li>\n<li style=\"text-align: justify;\">The paramedics were so nice + comforting + personable. (14-93612; M. Osborne, R. Buechele with East Hartford Fire Department).<\/li>\n<li style=\"text-align: justify;\">Professional and courteous.<\/li>\n<li style=\"text-align: justify;\">Friendly + caring.<\/li>\n<li style=\"text-align: justify;\">Fantastic.<\/li>\n<li style=\"text-align: justify;\">Wonderful.<\/li>\n<li style=\"text-align: justify;\">It was a smooth and fast ride. I am so grateful.<\/li>\n<li style=\"text-align: justify;\">Outstanding.<\/li>\n<li style=\"text-align: justify;\">I\u2019m very happy, impressed how my mom was treated (14-90614; C. LaChance, G. Geres).<\/li>\n<li style=\"text-align: justify;\">Very helpful.<\/li>\n<li style=\"text-align: justify;\">Great.<\/li>\n<li style=\"text-align: justify;\">Very thorough.<\/li>\n<li style=\"text-align: justify;\">Your men were good guys.<\/li>\n<li style=\"text-align: justify;\">Very professional and caring.<\/li>\n<li style=\"text-align: justify;\">Very caring and helpful.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-43\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6171"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6171"}],"version-history":[{"count":4,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6171\/revisions"}],"predecessor-version":[{"id":6220,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6171\/revisions\/6220"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6171"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6171"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}