{"id":6221,"date":"2014-12-29T04:00:07","date_gmt":"2014-12-29T04:00:07","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6221"},"modified":"2015-06-30T10:26:43","modified_gmt":"2015-06-30T10:26:43","slug":"words-that-describe-us-volume-44","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-44\/","title":{"rendered":"Words That Describe Us: Volume 44"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Excellent!<\/li>\n<li style=\"text-align: justify;\">Very respectable to everyone.<\/li>\n<li style=\"text-align: justify;\">Very knowledgeable.<\/li>\n<li style=\"text-align: justify;\">Prompt, courteous and efficient. (14-96899; J. Rasmussen, J. Hornish).<\/li>\n<li style=\"text-align: justify;\">Very compassionate, comforting and professional. Karen was excellent &amp; calming during my crisis. She is an excellent asset to this company! (14-96660; K. Teixeira, R. Anderson).<\/li>\n<li style=\"text-align: justify;\">Very good.<\/li>\n<li style=\"text-align: justify;\">Awesome.<\/li>\n<li style=\"text-align: justify;\">Great.<\/li>\n<li style=\"text-align: justify;\">Excellent.<\/li>\n<li style=\"text-align: justify;\">G + N were a great comfort, help + reassurance to me. (14-96565; G. Geres, N. Raiola).<\/li>\n<li style=\"text-align: justify;\">The crewmembers were kind.<\/li>\n<li style=\"text-align: justify;\">Very good \u2013 That\u2019s two words.<\/li>\n<li style=\"text-align: justify;\">Very skilled and kind.<\/li>\n<li style=\"text-align: justify;\">Great x 4.<\/li>\n<li style=\"text-align: justify;\">Exceptional. The two EMT\u2019s made this very scary situation a manageable problem for me. They were two \u201cProfessionals\u201d <span style=\"text-decoration: underline;\">Thank you<\/span>! (14-28539; D. Kemp, T. Whalen).<\/li>\n<li style=\"text-align: justify;\">Very pleasant and caring.<\/li>\n<li style=\"text-align: justify;\">Caring, professional, careful.<\/li>\n<li style=\"text-align: justify;\">Consistently top-notch through the years.<\/li>\n<li style=\"text-align: justify;\">Very kind and courteous. Seemed to really care about the patient and her well being.<\/li>\n<li style=\"text-align: justify;\">Very professional!<\/li>\n<li style=\"text-align: justify;\">Professional.<\/li>\n<li style=\"text-align: justify;\">Friendly, helpful, efficient (14-85817; M. Osborne, J. Rassmussen).<\/li>\n<li style=\"text-align: justify;\">Excellent! They were great. Thank you \u2013 I don\u2019t remember the woman\u2019s name. She was great! The best!!! Thank you! I appreciate her skill, kindness and professionalism in our time of need. (14-94920; G. Geres, E. Vaughn).<\/li>\n<li style=\"text-align: justify;\">Good crew.<\/li>\n<li style=\"text-align: justify;\">Prompt \u2013 Reassuring to patient + family. (14-98122; S. Lowe and Rocky Hill Volunteer Ambulance).<\/li>\n<li style=\"text-align: justify;\">The woman who brought my dad home was so wonderful \u2013 provided contact information <span style=\"text-decoration: underline;\">and<\/span> hugs. (14-99437; D. Achilli).<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-44\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6221"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6221"}],"version-history":[{"count":3,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6221\/revisions"}],"predecessor-version":[{"id":6621,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6221\/revisions\/6621"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6221"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6221"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}