{"id":6228,"date":"2015-01-07T04:30:00","date_gmt":"2015-01-07T04:30:00","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6228"},"modified":"2015-01-06T20:33:11","modified_gmt":"2015-01-06T20:33:11","slug":"words-that-describe-us-volume-45","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-45\/","title":{"rendered":"Words That Describe Us: Volume 45"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Courteous and professional.<\/li>\n<li style=\"text-align: justify;\">Kind, caring, professional.<\/li>\n<li style=\"text-align: justify;\">Caring\/kind<\/li>\n<li style=\"text-align: justify;\">Caring, personable men.<\/li>\n<li style=\"text-align: justify;\">Caring.<\/li>\n<li style=\"text-align: justify;\">Caring, efficient, professional.<\/li>\n<li style=\"text-align: justify;\">Very reliable\/friendly.<\/li>\n<li style=\"text-align: justify;\">Very good.<\/li>\n<li style=\"text-align: justify;\">Extremely professional and attentive.<\/li>\n<li style=\"text-align: justify;\">Very professional.<\/li>\n<li style=\"text-align: justify;\">Professional and kind.<\/li>\n<li style=\"text-align: justify;\">Professional\/caring.<\/li>\n<li style=\"text-align: justify;\">First time in an ambulance, and it was excellent.<\/li>\n<li style=\"text-align: justify;\">Very pleased with service from start to finish and please thank J. for stopping by to see me later that morning in the ED. (14-100715; J. Rasmussen, J. Hornish).<\/li>\n<li style=\"text-align: justify;\">Professional x 5.<\/li>\n<li style=\"text-align: justify;\">The crew was great and very understanding. Made me feel comfortable. Made my ride more comfortable. And I felt care for. Thank you. (14-100716; J. Platero, J. Shapiro).<\/li>\n<li style=\"text-align: justify;\">Caring.<\/li>\n<li style=\"text-align: justify;\">Excellent x 2.<\/li>\n<li style=\"text-align: justify;\">Caring.<\/li>\n<li style=\"text-align: justify;\">Efficient\/Compassionate.<\/li>\n<li style=\"text-align: justify;\">Very professional and caring x 2.<\/li>\n<li style=\"text-align: justify;\">Very professional and confident. Thank you.<\/li>\n<li style=\"text-align: justify;\">Very good.<\/li>\n<li style=\"text-align: justify;\">Caring and considerate.<\/li>\n<li style=\"text-align: justify;\">Very professional.<\/li>\n<li style=\"text-align: justify;\">Quick to respond.<\/li>\n<li style=\"text-align: justify;\">Well trained; excellent service, good handoff at ER. (14-103678; K. Stock, R. Mara).<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-45\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6228"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6228"}],"version-history":[{"count":2,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6228\/revisions"}],"predecessor-version":[{"id":6245,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6228\/revisions\/6245"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6228"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6228"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}