{"id":6246,"date":"2015-01-26T05:00:53","date_gmt":"2015-01-26T05:00:53","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6246"},"modified":"2015-01-23T19:49:29","modified_gmt":"2015-01-23T19:49:29","slug":"words-that-describe-us-volume-46","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-46\/","title":{"rendered":"Words That Describe Us: Volume 46"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Outstanding! Thank you!<\/li>\n<li style=\"text-align: justify;\">Professional, provided clear analysis of the situation. (14-98987; R. O\u2019Neil, M. Kleza).<\/li>\n<li style=\"text-align: justify;\">Caring professionals. May very well saved my life \u2013 provided excellent, timely care. My thanks to the team who were so considerate especially on Thanksgiving Day. (14-101886; R. O\u2019Neil, M. Kleza, K. King).<\/li>\n<li style=\"text-align: justify;\">Work very well together!<\/li>\n<li style=\"text-align: justify;\">A great experience overall.<\/li>\n<li style=\"text-align: justify;\">Excellent, very considerate.<\/li>\n<li style=\"text-align: justify;\">In good hand[s]<\/li>\n<li style=\"text-align: justify;\">The crew was excellent<\/li>\n<li style=\"text-align: justify;\">Courteous, caring, treated with dignity. (14-104270; T. Oliver, S. Meckel with Manchester Fire Rescue EMS).<\/li>\n<li style=\"text-align: justify;\">Cordial + caring.<\/li>\n<li style=\"text-align: justify;\">Courteous, kind + professional. Very serious medical workers. (14-104171; T. Cote, L. McHugh with East Hartford Fire Department).<\/li>\n<li style=\"text-align: justify;\">Professional, Personable, Empathetic. (14-103960; A. Gomme, L. Slebodnick).<\/li>\n<li style=\"text-align: justify;\">All in all very courteous + professional.<\/li>\n<li style=\"text-align: justify;\">As a veteran at ambulance rides \u2013 ONE OF THE BEST! (14-100555; J. Bak, N. Raiola).<\/li>\n<li style=\"text-align: justify;\">Courteous, efficient, capable. (14-103131; E. Sheils, S. Boutot).<\/li>\n<li style=\"text-align: justify;\">Good.<\/li>\n<li style=\"text-align: justify;\">I would recommend your service to others.<\/li>\n<li style=\"text-align: justify;\">Caring + calming.<\/li>\n<li style=\"text-align: justify;\"><span style=\"text-decoration: underline;\">Professional<\/span><\/li>\n<li style=\"text-align: justify;\">Very caring.<\/li>\n<li style=\"text-align: justify;\">They did a superb job; really professional.<\/li>\n<li style=\"text-align: justify;\">Professional, empathetic &amp; non-judgmental. (14-105968; M. Tuttle, R. Fross).<\/li>\n<li style=\"text-align: justify;\">Friendly, calm, responsive. (14-106114; M. Tuttle, M. Khan).<\/li>\n<li style=\"text-align: justify;\">Excellent service!<\/li>\n<li style=\"text-align: justify;\">Very professional + courteous + beyond \u2013 put me at ease \u2013 even looked in on me (at ER) at end of day! (14-105672; D. Noyes, R. Dunn).<\/li>\n<li style=\"text-align: justify;\">Professional, kind + caring.<\/li>\n<li style=\"text-align: justify;\">Was most satisfied.<\/li>\n<li style=\"text-align: justify;\">Very ppt. + professional.<\/li>\n<li style=\"text-align: justify;\">Caring + professional.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-46\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6246"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6246"}],"version-history":[{"count":2,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6246\/revisions"}],"predecessor-version":[{"id":6292,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6246\/revisions\/6292"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6246"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6246"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}