{"id":6302,"date":"2015-02-20T18:40:29","date_gmt":"2015-02-20T18:40:29","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6302"},"modified":"2015-02-20T18:40:29","modified_gmt":"2015-02-20T18:40:29","slug":"words-that-describe-us-volume-48","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-48\/","title":{"rendered":"Words That Describe Us: Volume 48"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">\u00a0\u201cCaring\u201d Excellent Care. My 1<sup>st<\/sup> Ambulance \u201cride\u201d in my 74 years! \u201cOutstanding\u201d (14-109079; R. Fross, J. Rassmussen).<\/li>\n<li style=\"text-align: justify;\">Professional, gentle and kind.<\/li>\n<li style=\"text-align: justify;\">Everything was perfect! (14-105492; E. Dombroskas, S. Howard).<\/li>\n<li style=\"text-align: justify;\">Great.<\/li>\n<li style=\"text-align: justify;\">Efficient. They took my complaint serious(ly) and did the questioning in the ambulance. They wasted no time in getting me to the ER. Best experience my family has been through. Thank you! (14-108887; D. Noyes, A. Selko).<\/li>\n<li style=\"text-align: justify;\">Both very friendly and professional. (14-101010; H. Mendes, R. Houser).<\/li>\n<li style=\"text-align: justify;\">Patient.<\/li>\n<li style=\"text-align: justify;\">Excellent, prompt, professional service. <span style=\"text-decoration: underline;\">Thanks<\/span>. (14-108399; R. Buechele, M. Kleza).<\/li>\n<li style=\"text-align: justify;\">Friendly and caring on way to hospital.<\/li>\n<li style=\"text-align: justify;\">Caring and reassuring. Very kind and calm. The [EMS Provider] riding with me [M. Tuttle] was very knowledgeable and told me what he thought it was and he was correct. (14-109247; M. Tuttle, R. Fross).<\/li>\n<li style=\"text-align: justify;\">Kind<\/li>\n<li style=\"text-align: justify;\">Reliable.<\/li>\n<li style=\"text-align: justify;\">Prompt, kind + professional.<\/li>\n<li style=\"text-align: justify;\">They were great.<\/li>\n<li style=\"text-align: justify;\">Pleasant + Professional.<\/li>\n<li style=\"text-align: justify;\">Professional, kind and caring.<\/li>\n<li style=\"text-align: justify;\">Caring x 4.<\/li>\n<li style=\"text-align: justify;\">\u201cBrilliant\u201d<\/li>\n<li style=\"text-align: justify;\">Awesome!<\/li>\n<li style=\"text-align: justify;\">Good.<\/li>\n<li style=\"text-align: justify;\">Very professional.<\/li>\n<li style=\"text-align: justify;\">The lead paramedic was great &amp; kept me informed and calm through the whole process. A big \u201cThank You\u201d to him. (14-108998; D. Kemp, S. Finnigan).<\/li>\n<li style=\"text-align: justify;\">Thoroughly professional, but comforting + caring. (14-106928; P. Ryzak, E. Grey).<\/li>\n<li style=\"text-align: justify;\">Concerned and thoughtful.<\/li>\n<li style=\"text-align: justify;\">Outstanding.<\/li>\n<li style=\"text-align: justify;\">Very professional + caring when taking care of my son.<\/li>\n<li style=\"text-align: justify;\">Very professional, caring, understanding. (14-108287; C. Haag, S. Yenco).<\/li>\n<li style=\"text-align: justify;\">Excellent.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-48\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6302"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6302"}],"version-history":[{"count":3,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6302\/revisions"}],"predecessor-version":[{"id":6329,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6302\/revisions\/6329"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6302"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6302"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}