{"id":6330,"date":"2015-03-09T05:00:03","date_gmt":"2015-03-09T05:00:03","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6330"},"modified":"2015-03-06T15:43:51","modified_gmt":"2015-03-06T15:43:51","slug":"words-that-describe-us-volume-49","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-49\/","title":{"rendered":"Words That Describe Us: Volume 49"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Professional, knowledgeable, timely, respectful. We were very impressed with the care our son received from your staff members. He is 2 years old and the way he was care for was amazing!! Thank you ALL for such great CARE!!! (14-106100; J. Roy, K. Baker with Manchester Fire Rescue EMS).<\/li>\n<li style=\"text-align: justify;\">Excellent.<\/li>\n<li style=\"text-align: justify;\">Professional, respectful.<\/li>\n<li style=\"text-align: justify;\">Efficient.<\/li>\n<li style=\"text-align: justify;\">KIND and CARING in a scary situation. (14-110624; G. Geres, B. Langan).<\/li>\n<li style=\"text-align: justify;\">Is knowledgeable, professional, attentive, compassionate. (15-519; V. Maston, G. Geres).<\/li>\n<li style=\"text-align: justify;\">Professional, personal &amp; caring.<\/li>\n<li style=\"text-align: justify;\">The crew[members] were both professional and kind. Thank you both! (15-1109; R. O\u2019Neil, B. Langan).<\/li>\n<li style=\"text-align: justify;\">Professional x 3.<\/li>\n<li style=\"text-align: justify;\">Excellent + care in their job<\/li>\n<li style=\"text-align: justify;\">Great.<\/li>\n<li style=\"text-align: justify;\">Professional.<\/li>\n<li style=\"text-align: justify;\">A special thanks to John (presumably from MFRE) who recognized [patient] and made him feel comfortable. (15-1767; K. King, S. Boutot with Manchester Fire Rescue EMS).<\/li>\n<li style=\"text-align: justify;\">Knowledgeable, caring \u2013 top notch!<\/li>\n<li style=\"text-align: justify;\">(Answered Strongly Agree to all questions) I did not check off the survey without thinking about the questions. Your driver and paramedic were that good!! Thank you!! (15-2474; D. White, A. Pardi with Somers Fire Department).<\/li>\n<li style=\"text-align: justify;\">Awesome! (Rebekka and Jason?)<\/li>\n<li style=\"text-align: justify;\">Polite.<\/li>\n<li style=\"text-align: justify;\">The [Paramedic] was very professional + kind. Both fellows were great. (15-3092; T. Oliver, C. Haag).<\/li>\n<li style=\"text-align: justify;\">Professional, kind.<\/li>\n<li style=\"text-align: justify;\">Happy to have you around.<\/li>\n<li style=\"text-align: justify;\">Caring.<\/li>\n<li style=\"text-align: justify;\">Caring, thorough, and followed protocols.<\/li>\n<li style=\"text-align: justify;\">Professional and skilled.<\/li>\n<li style=\"text-align: justify;\">Good.<\/li>\n<li style=\"text-align: justify;\">The staff was amazing. The medics were so thoughtful, attentive and informative. (15-2853; J. Bak, N. Raiola).<\/li>\n<li style=\"text-align: justify;\">Very nice medics. I am very happy that I had your medics. [H. Jolly] made me feel very comfortable. (15-3724; H. Jolly, J. Martinez).<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-49\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6330"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6330"}],"version-history":[{"count":2,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6330\/revisions"}],"predecessor-version":[{"id":6337,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6330\/revisions\/6337"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6330"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6330"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6330"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}