{"id":6338,"date":"2015-03-13T18:26:28","date_gmt":"2015-03-13T18:26:28","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6338"},"modified":"2015-03-13T18:26:28","modified_gmt":"2015-03-13T18:26:28","slug":"words-that-describe-us-volume-50","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-50\/","title":{"rendered":"Words That Describe Us: Volume 50"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Lifesaver!<\/li>\n<li style=\"text-align: justify;\">100% A+! They saved my life! (15-3354; M. Pacheco, S. Howard).<\/li>\n<li style=\"text-align: justify;\">Professional x 3.<\/li>\n<li style=\"text-align: justify;\">Caring and considerate of special needs. Clients and facility.<\/li>\n<li style=\"text-align: justify;\">Friendly. My 3 y.o. love them. Called them her new friends. (15-5359; V. Maston, J. McAuliffe).<\/li>\n<li style=\"text-align: justify;\">Good work.<\/li>\n<li style=\"text-align: justify;\">Excellent. The EMT staff did a good job.<\/li>\n<li style=\"text-align: justify;\">Excellent, professional care.<\/li>\n<li style=\"text-align: justify;\">They knew their job \u2013 Made me very comfortable.<\/li>\n<li style=\"text-align: justify;\">They were helpful and helped me to relax.<\/li>\n<li style=\"text-align: justify;\">Caring; dedicated; excellent. (15-4690; R. O\u2019Neil, T. Luetjen).<\/li>\n<li style=\"text-align: justify;\">CARING. EMTs stopped back in ER after transporting someone else to check on me. Very thoughtful. (15-5397; T. Marshall, H. Marshall).<\/li>\n<li style=\"text-align: justify;\">Very helpful, reliable, competent.<\/li>\n<li style=\"text-align: justify;\">Professional &amp; friendly &amp; reassuring. (14-108106; M. Osborne, D. Hammett).<\/li>\n<li style=\"text-align: justify;\">The crew [was] extremely courteous, efficient and very kind. (15-5316; J. Traber, W. Schnepp).<\/li>\n<li style=\"text-align: justify;\">Good x 2.<\/li>\n<li style=\"text-align: justify;\">Perfect.<\/li>\n<li style=\"text-align: justify;\">Awesome!<\/li>\n<li style=\"text-align: justify;\">Quick response time and professional [manner].<\/li>\n<li style=\"text-align: justify;\">Awesome.<\/li>\n<li style=\"text-align: justify;\">Very good.<\/li>\n<li style=\"text-align: justify;\">Crew very thoughtful + kind. Truck needs better suspension for bumps.<\/li>\n<li style=\"text-align: justify;\">Thank you! Couldn\u2019t have been better!<\/li>\n<li style=\"text-align: justify;\">Excellent.<\/li>\n<li style=\"text-align: justify;\">Professional but still compassionate. (15-2542; V. Maston, E. Vaughn, N. Raiola with Bolton Fire Department).<\/li>\n<li style=\"text-align: justify;\">The Best.<\/li>\n<li style=\"text-align: justify;\">Excellent care and service. Thank you so much. I really appreciated it. (15-6569; M. Tuttle, J. Startup with East Hartford Fire Department).<\/li>\n<li style=\"text-align: justify;\">Very polite + concerned \u2013 Cleaned ice + snow, so I could get on stretcher. I\u2019m old + gray, they were very flattering, telling me I was good looking!! \u201cSo sweet\u201d. (15-6482; B. McDonald, D. Tedeschi with East Hartford Fire Department).<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-50\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6338"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6338"}],"version-history":[{"count":2,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6338\/revisions"}],"predecessor-version":[{"id":6369,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6338\/revisions\/6369"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6338"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6338"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6338"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}