{"id":6370,"date":"2015-03-25T18:17:52","date_gmt":"2015-03-25T18:17:52","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6370"},"modified":"2015-03-25T18:17:52","modified_gmt":"2015-03-25T18:17:52","slug":"words-that-describe-us-volume-51","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-51\/","title":{"rendered":"Words That Describe Us: Volume 51"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Fabulous. The service has always been great since my husband was alive with Alzheimer\u2019s, He had many trips but always great care. I had great care when I needed it. (15-5753; G. Geres, M. Sparks).<\/li>\n<li style=\"text-align: justify;\">Professional + caring.<\/li>\n<li style=\"text-align: justify;\">Caring Medical professionals.<\/li>\n<li style=\"text-align: justify;\">Compassionate.<\/li>\n<li style=\"text-align: justify;\">Very friendly. Professional.<\/li>\n<li style=\"text-align: justify;\">Excellent, timely, professional, caring service!! The paramedic was experienced, reassuring and very professional. (15-8589; M. Levasseur).<\/li>\n<li style=\"text-align: justify;\">Caring x 2.<\/li>\n<li style=\"text-align: justify;\">The crew was very professional and sincere.<\/li>\n<li style=\"text-align: justify;\">Professional said 7 times.<\/li>\n<li style=\"text-align: justify;\">Made me feel comfortable in a stressful situation.<\/li>\n<li style=\"text-align: justify;\">Professional yet personable.<\/li>\n<li style=\"text-align: justify;\">Friendly + understanding.<\/li>\n<li style=\"text-align: justify;\">I was very pleased with the service and thank everyone involved.<\/li>\n<li style=\"text-align: justify;\">Efficient \u2013 Well Trained \u2013 Knowledgeable \u2013 Considerate. (15-9703; S. Norton, J. Hornish).<\/li>\n<li style=\"text-align: justify;\">Patient, caring, careful, good listeners staff. (15-8729; S. Whalen, N. Foran).<\/li>\n<li style=\"text-align: justify;\">Caring and professional.<\/li>\n<li style=\"text-align: justify;\">As a director of health (retired) in a private school, I have used ambulance services for students, I can say with experience that the team who responded to me could not have been better. (15-10505; M. Osborne, N. Raiola with Manchester Fire Rescue EMS).<\/li>\n<li style=\"text-align: justify;\">Everyone was polite and friendly.<\/li>\n<li style=\"text-align: justify;\">Both were very wonderful to me. N. Raiola called my appt for me so I can cancel. I was very grateful for that also. Thanks so much. (15-11201; N. Raiola, G. Derosier).<\/li>\n<li style=\"text-align: justify;\">Very nice.<\/li>\n<li style=\"text-align: justify;\">Caring enough.<\/li>\n<li style=\"text-align: justify;\">Thank you so much for your service!!!<\/li>\n<li style=\"text-align: justify;\">The ambulance crew was very professional and showed concern for my mother\u2019s privacy. (15-9096; K. Stock, T. Halligan).<\/li>\n<li style=\"text-align: justify;\">Caring x 2.<\/li>\n<li style=\"text-align: justify;\">Knowledgeable.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-51\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6370"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6370"}],"version-history":[{"count":2,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6370\/revisions"}],"predecessor-version":[{"id":6402,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6370\/revisions\/6402"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6370"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6370"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}