{"id":6403,"date":"2015-04-08T11:38:51","date_gmt":"2015-04-08T11:38:51","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6403"},"modified":"2015-04-10T16:42:34","modified_gmt":"2015-04-10T16:42:34","slug":"words-that-describe-us-volume-52","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-52\/","title":{"rendered":"Words That Describe Us: Volume 52"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Could not have been smoother. Thank you. Fast + competent service. (15-7495; S. Crittenden, N. Raiola).<\/li>\n<li style=\"text-align: justify;\">Professional, courteous, made me feel safe and well care for. (15-12482; T. Salva, J. Basora)<\/li>\n<li style=\"text-align: justify;\">Better than superb. I feel that your ambulance crew saved my life. I don\u2019t have the words to thank you enough. Also, your dispatcher was extremely nice when my son called to get details. (15-19637; R. Bilodeau, J. Startup).<\/li>\n<li style=\"text-align: justify;\">Professional and friendly.<\/li>\n<li style=\"text-align: justify;\">Compassionate ambulance crew.<\/li>\n<li style=\"text-align: justify;\">Great crew.<\/li>\n<li style=\"text-align: justify;\">Professional, competent.<\/li>\n<li style=\"text-align: justify;\">D + M were fabulous. M was the first [EMS Provider] that gave me a comfortable ride. I\u2019ve had too many ambulance rides. (15-5103; D. Slomcinsky, M. Makulis).<\/li>\n<li style=\"text-align: justify;\">Gave me and my husband peace of mind. Thank \u2013u. God bless all of you. (15-12061; M. Hoyt, K. Baker, B. Krzynowek).<\/li>\n<li style=\"text-align: justify;\">Great.<\/li>\n<li style=\"text-align: justify;\">They kept me calm and at ease. [K. Russell] was very comforting. (15-8437; K. Russell, J. Bush).<\/li>\n<li style=\"text-align: justify;\">Kind + caring + professional.<\/li>\n<li style=\"text-align: justify;\">I didn\u2019t ride with him but I know they were excellent here at our home and at the hospital. (15-13110; T. Oliver, S. Boutot).<\/li>\n<li style=\"text-align: justify;\">EMT staff was great. Many thanks for their help. Please keep up the great work. (15-2044; J. Traber, C. Masslon).<\/li>\n<li style=\"text-align: justify;\">Kind and very professional.<\/li>\n<li style=\"text-align: justify;\">Very responsive to all questions ask[ed] by myself and they made me feel comfortable &amp; safe. (15-15102; R. Balkun, A. Fine).<\/li>\n<li style=\"text-align: justify;\">The crew was fantastic. Used a little humor when needed. Both EMTs were skilled and listened to my fears. I was so nauseated \u2013 the Paramedic took the time to start an IV + give me medicine prior to the ride to the hospital \u2013 <span style=\"text-decoration: underline;\">so<\/span> <span style=\"text-decoration: underline;\">appreciated<\/span>! Please let the Paramedics know how much I appreciated their care! (15-14073; R. Gonska, K. Mathiau).<\/li>\n<li style=\"text-align: justify;\">Professional yet caring.<\/li>\n<li style=\"text-align: justify;\">Very professional and caring.<\/li>\n<li style=\"text-align: justify;\">\u201cDoc\u201d and partner were both professional and caring. They took my accident seriously and showed concern for me, which put me at ease. Thanks to both men!! (15-14439; M. Levasseur, J. Lentini).<\/li>\n<li style=\"text-align: justify;\">Considerate and comforting.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-52\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,6,197],"tags":[357,697,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6403"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6403"}],"version-history":[{"count":3,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6403\/revisions"}],"predecessor-version":[{"id":6419,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6403\/revisions\/6419"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6403"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6403"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}