{"id":6420,"date":"2015-04-16T19:02:27","date_gmt":"2015-04-16T19:02:27","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6420"},"modified":"2015-04-16T19:02:27","modified_gmt":"2015-04-16T19:02:27","slug":"words-that-describe-us-volume-53","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-53\/","title":{"rendered":"Words That Describe Us: Volume 53"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Skilled.<\/li>\n<li style=\"text-align: justify;\">Very impressive. They were great. I don\u2019t remember much.<\/li>\n<li style=\"text-align: justify;\">Competent and comforting.<\/li>\n<li style=\"text-align: justify;\">Very professional and thoughtful.<\/li>\n<li style=\"text-align: justify;\">Great.<\/li>\n<li style=\"text-align: justify;\">Helpful + reassuring.<\/li>\n<li style=\"text-align: justify;\">Very professional and kind.<\/li>\n<li style=\"text-align: justify;\"><span style=\"text-decoration: underline;\">Excellent<\/span>: Thank you!<\/li>\n<li style=\"text-align: justify;\">Very professional, caring.<\/li>\n<li style=\"text-align: justify;\">Very nice.<\/li>\n<li style=\"text-align: justify;\">We were very happy with their service + appreciate their caring help. (15-13680; D. Pozniak, S. Yenco).<\/li>\n<li style=\"text-align: justify;\">Caring, well organized &amp; efficient (15-17246; G. Geres, S. Boutot).<\/li>\n<li style=\"text-align: justify;\">Professional, caring, competent. Crews on [X] trip and [X] return home were wonderful to Dad and took great care of him. (B. Mathiau, D. Kapplan, P. Gleason, M. Hoyt).<\/li>\n<li style=\"text-align: justify;\">The ambulance crew were very kind + took very good care of my wife. Thank you.<\/li>\n<li style=\"text-align: justify;\">Professional, low key. (15-17217; A. Harkins, J. Monahan).<\/li>\n<li style=\"text-align: justify;\">Attentive.<\/li>\n<li style=\"text-align: justify;\">They are <span style=\"text-decoration: underline;\">fantastic<\/span> (15-17847; M. Buerk, P. Yakushchenko with Manchester Fire Rescue EMS).<\/li>\n<li style=\"text-align: justify;\">Wonderful.<\/li>\n<li style=\"text-align: justify;\">The team was caring, gentle and professional. Thank you for all you did for me. (15-17362; R. Davenport, C. Everest).<\/li>\n<li style=\"text-align: justify;\">Great!<\/li>\n<li style=\"text-align: justify;\">Professional, friendly, courteous. (15-18080; M. Tuttle, D. Tedeschi).<\/li>\n<li style=\"text-align: justify;\">Professional\/courteous.<\/li>\n<li style=\"text-align: justify;\">Professional x 3.<\/li>\n<li style=\"text-align: justify;\">Reassuring and efficient.<\/li>\n<li style=\"text-align: justify;\">I am glad that I could choose the hospital I wanted to go to.<\/li>\n<li style=\"text-align: justify;\">The ambulance attendance (sic) were very caring + supportive + comforting. Thank you.<\/li>\n<li style=\"text-align: justify;\">Very comforting.<\/li>\n<li style=\"text-align: justify;\">The two ladies that came were very nice and made my daughter feel comfortable and stress free. 1<sup>st<\/sup> experience ever with ambulance service. Have nothing bad to say. They came so fast\u2026Very satisfied! (15-19133; G. Geres, S. Debarge).<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-53\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6420"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6420"}],"version-history":[{"count":3,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6420\/revisions"}],"predecessor-version":[{"id":6490,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6420\/revisions\/6490"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6420"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6420"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}