{"id":6556,"date":"2015-05-29T05:00:03","date_gmt":"2015-05-29T05:00:03","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6556"},"modified":"2015-05-28T18:07:33","modified_gmt":"2015-05-28T18:07:33","slug":"words-that-describe-us-volume-55","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-55\/","title":{"rendered":"Words That Describe Us: Volume 55"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-4432 size-medium\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li>My husband and I would like to thank Paramedics for saving our daughter\u2019s life. Thank you for coming to our house very quickly and taking care of our [daughter]. Truly appreciated! (15-15010; T. Salva, J. Basora).<\/li>\n<li>Caring and adept!<\/li>\n<li>Compassionate.<\/li>\n<li>Caring people.<\/li>\n<li>Crew was very focused and professional. I thank the crew for their speedy response since time is of the essence with heart related patients. (15-23386; M. Levasseur, M. Khan).<\/li>\n<li>Competent and professional.<\/li>\n<li>Sensitive \u2013 caring.<\/li>\n<li>Professional x 3.<\/li>\n<li>My ambulance crew was very caring and attentive. (15-23802; M. Tuttle, N. Raiola).<\/li>\n<li>Satisfied.<\/li>\n<li>Excellent. [Patient] has been transported several times this year and the family is very pleased with the service provided by all. (Patient lives in East Hartford).<\/li>\n<li>Excellent. I am fortunate to live in Manchester with such great EMS.<\/li>\n<li>Caring, polite and professional. (15-22679; T. Oliver, S. DeBarge with East Hartford Fire Department).<\/li>\n<li>\u201cExcellent\u201d<\/li>\n<li>Calm \u2013 reassuring.<\/li>\n<li>Very nice. Talked about family.<\/li>\n<li>Very Good.<\/li>\n<li>Professional, caring.<\/li>\n<li>Tech riding in the back with me was VERY nice + professional. (15-24803; A. Harkins).<\/li>\n<li>Life saving.<\/li>\n<li>Very kind. Very handsome! \ud83d\ude42 Made sure I was comfortable. M + N took great care of me! (15-24193; M. Tuttle, N. Raiola).<\/li>\n<li>Good ride. Crew was excellent. Very enjoyable.<\/li>\n<li>Efficient.<\/li>\n<li>Very professional.<\/li>\n<li>One of the best professionals at their services. (15-26017; P. Gleason, S. Gregg).<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-55\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6556"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6556"}],"version-history":[{"count":4,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6556\/revisions"}],"predecessor-version":[{"id":6571,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6556\/revisions\/6571"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6556"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6556"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}