{"id":6581,"date":"2015-06-17T05:00:13","date_gmt":"2015-06-17T05:00:13","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6581"},"modified":"2015-06-16T15:49:11","modified_gmt":"2015-06-16T15:49:11","slug":"words-that-describe-us-volume-57","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-57\/","title":{"rendered":"Words That Describe Us: Volume 57"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">The final question in the survey asks \u201cDo you have any suggestions on how we can improve our service?\u201d And, \u201cPlease use one word to describe us.\u201d<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Some of the answers\/responses included:<\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Caring.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Wonderful EMTs, put me at ease.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Efficient + competent, professional, comforting. Very nice. (15-26436; K. King, A. Fine).<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Thank goodness for you. (15-31147; S. Norton, C. Masslon).<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Crew was courteous + professional + careful with my Mom.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Very good.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Compassionate + empathetic \u2013 great team.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Very professional and highly skilled.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Courteously professional.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Professional + caring.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Great!<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Professional, skilled, compassionate.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Professional \u2013 caring \u2013 careful of my 95 year old mom.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Compassionate, caring, knowledgeable, courteous. (15-32391; S. Norton, J. Hornish).<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Kept me positive, safe &amp; comfortable J (15-29160; S. Crittenden, B. Langan).<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Comforting, assuring, kind, gentle, skilled, professional. (15-34834; S. Norton, S. Shirshac with Manchester Fire Rescue EMS).<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Very professional + took my injury seriously.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Excellent!<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Professional + caring.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Professional.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Efficient, caring and courteous. (15-30398; G. Kendall, L. Adamowich).<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Very professional + caring.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Upbeat and helpful.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Pleasant and thoughtful \u2013 attitude lowered my apprehensions. (15-28277; T. Houle, R. Fraley).<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Professional and friendly.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Prompt + professional.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">The paramedic\u2026seemed knowledgeable of my issue with low calcium levels.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Professional + caring.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Complete team available to help. Decisive. A big \u201cTHANK YOU\u201d to the entire service, Ambulance, Paramedics, fire engine and police car!! (15-35393; J. Bonneau, L. Mazzoni with 8<sup>th<\/sup> District and Manchester Fire Rescue EMS).<\/span><\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final question in the survey asks \u201cDo you &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-57\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6581"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6581"}],"version-history":[{"count":2,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6581\/revisions"}],"predecessor-version":[{"id":6618,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6581\/revisions\/6618"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6581"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6581"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}