{"id":6619,"date":"2015-06-30T05:00:03","date_gmt":"2015-06-30T05:00:03","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6619"},"modified":"2015-07-07T16:21:54","modified_gmt":"2015-07-07T16:21:54","slug":"words-that-describe-us-volume-57-2","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-57-2\/","title":{"rendered":"Words That Describe Us: Volume 58"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final\u00a0part of the survey asks that the respondent, &#8220;Please use a word or phrase to describe us and\/or the ambulance crew.&#8221;<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Friendly, knowledgeable, calming, attentive. I felt my son and I were safe with them and in good hands. (15-27515; E. Sheils, C. Masslon).<\/li>\n<li style=\"text-align: justify;\">T. and R. were great. Very comforting. (15-35382; R. Gonska, T. Dixon).<\/li>\n<li style=\"text-align: justify;\">They were great + kind.<\/li>\n<li style=\"text-align: justify;\">The crew were very professional, and knew what they were doing.<\/li>\n<li style=\"text-align: justify;\">Very friendly and informative, explained everything they were doing. (15-25385; V. Maston, J. Lentini).<\/li>\n<li style=\"text-align: justify;\">Excellent.<\/li>\n<li style=\"text-align: justify;\">Professional + caring.<\/li>\n<li style=\"text-align: justify;\">Caring and professional.<\/li>\n<li style=\"text-align: justify;\">Professional x 2.<\/li>\n<li style=\"text-align: justify;\">Calm, friendly and clear without being condescending. They were great.<\/li>\n<li style=\"text-align: justify;\">Very pleased.<\/li>\n<li style=\"text-align: justify;\">The two paramedics were excellent!! My first trip (ever) in an ambulance so they were <u>very<\/u> helpful and reassuring. (15-36708; G. Geres, S. Boutot).<\/li>\n<li style=\"text-align: justify;\">Professional + caring.<\/li>\n<li style=\"text-align: justify;\">Can\u2019t imagine being cared for before I even got to the hospital. They were great!<\/li>\n<li style=\"text-align: justify;\">Ambulance crew was great.<\/li>\n<li style=\"text-align: justify;\">Caring and skilled.<\/li>\n<li style=\"text-align: justify;\">Efficient + caring.<\/li>\n<li style=\"text-align: justify;\">Skilled.<\/li>\n<li style=\"text-align: justify;\">Very nice + professional.<\/li>\n<li style=\"text-align: justify;\">Very professional.<\/li>\n<li style=\"text-align: justify;\">Excellent and professional.<\/li>\n<li style=\"text-align: justify;\">The ambulance crew was excellent and they did a great job. (15-39025; T. MacLean, B. McDonald with East Hartford Fire Department).<\/li>\n<li style=\"text-align: justify;\">Very comforting and thoughtful \u2013 They did an excellent job. My first time in an ambulance. (15-37659; H. Mendes, R. Houser).<\/li>\n<li style=\"text-align: justify;\">Excellent + caring. The service provided was professional and very well performed. Thanks to the paramedic who was wearing a Manchester Fire shirt. My grandfather was a past deputy chief and would be very happy with the service provided to his great grandson! (15-37893; Manchester Fire Rescue EMS with J. Bush, B. Delgaizo).<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final\u00a0part of the survey asks that the respondent, &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-57-2\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6619"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6619"}],"version-history":[{"count":3,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6619\/revisions"}],"predecessor-version":[{"id":6633,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6619\/revisions\/6633"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6619"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6619"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}