{"id":6635,"date":"2015-07-08T05:30:41","date_gmt":"2015-07-08T05:30:41","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6635"},"modified":"2015-07-08T11:56:16","modified_gmt":"2015-07-08T11:56:16","slug":"words-that-describe-us-volume-59","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-59\/","title":{"rendered":"Words That Describe Us: Volume 59"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final\u00a0part of the survey asks that the respondent, \u201cPlease use a word or phrase to describe us and\/or the ambulance crew.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Very confident of being cared for. I am very grateful for the care given me. I was in extreme pain and nervous and they did everything to make me comfortable and well cared for. (15-35230; B. Langan, B. McDonald with Manchester Fire Rescue EMS).<\/li>\n<li style=\"text-align: justify;\">They both did their job well and professionally. I have nothing but good to say about their treatment. Thanks very much! (15-37089; K. Stock, J. Shapiro).<\/li>\n<li style=\"text-align: justify;\">Excellent.<\/li>\n<li style=\"text-align: justify;\">They acted very professional.<\/li>\n<li style=\"text-align: justify;\">They were very nice, informed me of what they were doing and what might have been going on with me. I appreciate them. (15-14308; B. McDonald, S. Gregg with Manchester Fire Rescue EMS).<\/li>\n<li style=\"text-align: justify;\">Everyone was excellent \u2013 (Thank you so much).<\/li>\n<li style=\"text-align: justify;\">Professional, caring, kind.<\/li>\n<li style=\"text-align: justify;\">Professional and attentive.<\/li>\n<li style=\"text-align: justify;\">Effective and efficient.<\/li>\n<li style=\"text-align: justify;\">Treat you like family.<\/li>\n<li style=\"text-align: justify;\">They were very professional.<\/li>\n<li style=\"text-align: justify;\">EMT in back of ambulance was very calming and informational. Made ride more relaxing. (15-37376; A. Harkins, B. Chase).<\/li>\n<li style=\"text-align: justify;\">Thanks for everything!<\/li>\n<li style=\"text-align: justify;\">Very, very impressed with the entire episode. Thank you <u>so<\/u> much for helping me! (15-35797; J. Bak, M. Makulis with East Hartford Fire Department).<\/li>\n<li style=\"text-align: justify;\">D + S were wonderful \u2013 Very professional but very kind, caring and reassuring. D + S were excellent! A tremendous asset to your team. (15-39491; D. Achilli, S. Testa).<\/li>\n<li style=\"text-align: justify;\">I was pleased with all of them, thank you.<\/li>\n<li style=\"text-align: justify;\">Empathetic.<\/li>\n<li style=\"text-align: justify;\">Very good.<\/li>\n<li style=\"text-align: justify;\">Confident. There were 2 calls in the same day \u2013 ALL care both times were A++ (15-42274; A. Fine, M. Kleza).<\/li>\n<li style=\"text-align: justify;\">Very nice + considerate.<\/li>\n<li style=\"text-align: justify;\">Very knowledgeable, respectful.<\/li>\n<li style=\"text-align: justify;\">Very comforting and caring! (15-42306; J. Traber, D. Rice).<\/li>\n<li style=\"text-align: justify;\">I wish I could personally thank the EMT who saved my life. He successfully stopped my heart with medication and thankful to him and Jesus Christ that my heart restarted. (15-39149; R. Gonska, J. Basora).<\/li>\n<li style=\"text-align: justify;\">Professional.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final\u00a0part of the survey asks that the respondent, &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-59\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6635"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6635"}],"version-history":[{"count":3,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6635\/revisions"}],"predecessor-version":[{"id":6655,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6635\/revisions\/6655"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6635"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6635"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}