{"id":6810,"date":"2015-09-11T05:00:30","date_gmt":"2015-09-11T05:00:30","guid":{"rendered":"http:\/\/www.asm-aetna.com\/blog\/?p=6810"},"modified":"2015-09-11T11:09:10","modified_gmt":"2015-09-11T11:09:10","slug":"words-that-describe-us-volume-63","status":"publish","type":"post","link":"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-63\/","title":{"rendered":"Words That Describe Us: Volume 63"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-4432\" src=\"http:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png\" alt=\"Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-300x169.png 300w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna-500x281.png 500w, https:\/\/www.asm-aetna.com\/blog\/wp-content\/uploads\/2013\/06\/ASM-and-Aetna.png 1006w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.<\/p>\n<p style=\"text-align: justify;\">The final\u00a0part of the survey asks that the respondent, \u201cPlease use a word or phrase to describe us and\/or the ambulance crew.\u201d<\/p>\n<p style=\"text-align: justify;\">Some of the answers\/responses included:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Awesome! This is the 2<sup>nd<\/sup> time I\u2019ve had to use ASM. In both times, due to my 911 call, your response, your whole team, their concerns and compassion for me is on a scale of 1-10 a \u201c10\u201d. Thank you for being there. (15-54890; M. Osborne, B. Langan with Manchester Fire Rescue EMS).<\/li>\n<li>Highly professional and surprisingly empathetic. (15-50046; R. O\u2019Neil, K. King).<\/li>\n<li>Very nice, compassionate, well trained.<\/li>\n<li>Prompt and efficient.<\/li>\n<li>Kind.<\/li>\n<li>Kind + professional.<\/li>\n<li>Very professional and caring.<\/li>\n<li>Absolutely wonderful!<\/li>\n<li>Were caring \u2013 patient \u2013 comfortable.<\/li>\n<li>Attendant + concerned.<\/li>\n<li>They were very professional.<\/li>\n<li>They were concerned about me, which I appreciated. (15-59529; M. Levasseur, J. Startup).<\/li>\n<li>Skilled, professional and caring.<\/li>\n<li>Excellent!<\/li>\n<li>Top notch services across the board.<\/li>\n<li>Professional &amp; caring.<\/li>\n<li>Excellent, prompt + professional.<\/li>\n<li>Very good.<\/li>\n<li>Caring + professional.<\/li>\n<li>The two fellows that came were absolutely wonderful. Thank you for your service. (15-61011; M. Tuttle, S. Yenco).<\/li>\n<li>A &amp; J were professional &amp; courteous at a very stressful time. I was injured just before my son\u2019s wedding &amp; they were great. (15-60976; A. Fine, J. Duval).<\/li>\n<li>I felt very comfortable with those people.<\/li>\n<li>Very professional.<\/li>\n<li>The Best.<\/li>\n<li>Very good!<\/li>\n<li>Professional, compassionate, competent.<\/li>\n<li>Helpful. Accommodating.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>MANCHESTER and HARTFORD \u2014 Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies. The final\u00a0part of the survey asks that the respondent, &hellip; <a href=\"https:\/\/www.asm-aetna.com\/blog\/words-that-describe-us-volume-63\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,5,6,197],"tags":[357,163,408,355],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6810"}],"collection":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/comments?post=6810"}],"version-history":[{"count":3,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6810\/revisions"}],"predecessor-version":[{"id":6841,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/posts\/6810\/revisions\/6841"}],"wp:attachment":[{"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/media?parent=6810"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/categories?post=6810"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asm-aetna.com\/blog\/wp-json\/wp\/v2\/tags?post=6810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}