ASM Crew: Adam Fine and Michael Hoyt
From a thank you note sent via email on May 3, 2015:
I want to take a minute to commend the crew that did a transfer the evening of 4/17/15 from Hartford Hospital to Hospital for Special Care in New Britain.
The elderly patient was extremely apprehensive and had breathing difficulties. The crew came totally prepared and handled the patient with compassion and offered her a level of reassurance that made her more relaxed and less anxiety ridden. They even extended concern to the family as to whether they were familiar with the driving route to get to the new location.
Again, often these acts of professionalism and kindness go unrecognized. Just want to make sure the crew along with all emergency medical professionals know that they are appreciated.
(family member of patient from #15-29135)