MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Professional, caring and concerned – thank you so very much! (15-66408; K. Caldwell, S. Gregg).
• Professional.
• The gentleman was very professional and concerned. Thank him for his quick action! (15-64972; F. Tomboly, A. Dias).
• Caring.
• Helpful.
• The EMT professionals were very nice + did a great job.
• Kind – reassuring – respectful. (15-68474; M. Sparks, M. Khan with Manchester Fire Rescue EMS).
• Very caring. I appreciated how the crew cleaned up the floor and all the blood from my cut. (15-66964; R. Leslie, S. Boutot).
• Everything was fine. Helpful.
• Well done.
• Very professional and caring. (15-65687; M. Tuttle, R. Anderson).
• Skilled w/ care
• They took the extreme pain I was in very seriously which I appreciate.
• “Experienced and compassionate.” I was so impressed with all those who treated me. They are incredible. (15-68336; C. Lemire, R. Jones with Manchester Fire Rescue EMS).
• Capable, professional.
• Professional.
• Confident. Yes, would like to thank the RN (female)…I trusted her judgment. (15-69612; K. Teixeira).
• Very professional.
• Superb. They have earned my utmost respect and thanks. (15-65470; D. Rice, M. Sparks with East Hartford Fire Department).
• Wonderful. Thank you all for what you do!!!! Thank you!! Thank you!! (15-70599; R. Grzywinski, C. Lemire).
• Excellent + Very professional.
• Very professional and knowledgeable (15-66650, J. Rosado, R Grzywinski).
• Calm, balanced, compassionate, caring. (15-62715; J. Rasmussen, J. Hornish).
• Skilled and compassionate. (15-70859; K. Caldwell, J. Duval).