High Praise for Aetna Crew!

img_0600FARMINGTON – December 2016, EMTs Jennifer Grayson and Roberto Rizza received high praise recently from a patient’s daughter following a transport to her home. Aetna Ambulance sends Patient Satisfaction Surveys to a randomly selected group of patients, allowing them the opportunity to provide feedback about their ambulance transport.  The last section of the survey allows the patient, or family member, to write about their experience.  In this section, the daughter boasts of professionalism, compassion and friendliness. She goes on to say, “it was the best experience we have had.”

The full note reads:

The EMTs, Jen and Rob, were professional, compassionate, friendly, and took care of transferring my 92 year old mother home. My mother is frequently a hospital patient and requires an ambulance transport home. This is the first time that we have had an Aetna transport and it was the best experience we have had. I will be sure to request Aetna in the future.

 

Words That Describe Us: Volume 89

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • They took care of my husband like their loved one.  Thank you all. (16-60808; G. Geres, M. Kleza).
  • Extremely Professional
  • They were both great
  • The ambulance crew was a good group of guys
  • Very nice people
  • Acted Professional
  • Speedy and Very Professional
  • Both members of the crew were respectful and the care they gave me was excellent! (16-6914; J Basora, T Dixon).
  • Reliable with Empathy
  • Knowledgeable/Caring
  • Everything was great; care level, courtesy, assessment skills, pain control (16-70099; W Valencia, R Davenport)
  •   I was very pleased with the speed they got here and the care they gave me (16- 70845 T. Armas, C. Lemire).
  • Very Professional, efficient
  • Competent
  • Very Professional, experienced
  • FEEL GOOD
  • Very Professional and kind
  • Very Prompt-reassuring demeanor
  • Professional and caring
  • Highly professional and extremely knowledgeable (16-42737; M Traber, S Debarge)
  • Highly professional and caring!
  • Everyone was awesome. Made me feel more at ease in my time of need. (16-67734 D. Tedeschi, J Lentini)
  • Very caring, knew what they were doing. I’m very thankful for every one of these people. Please continue to help sick people and people in need. And never take anything for granted (16-71410 R. Davenport, N. Young)
  • They were attentive and skilled. I have bad veins and he was able to put IV in with no pain (16-73264 J. Monhan, F. Tomboly)
  • Kept me informed and calmed me down.
  • Prompt-courteous attendants
  • Appreciated
  • Outstanding!
  • Very caring service. Thank you!
  • Great treatment and concern could not have been better.
  • Caring, professional, and funny! (16-73491: J Duval, R. Bilodeau)
  • Excellent care was given. I felt comfortable and well cared for.

Words That Describe Us: Volume 88

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Caring and competent. Thank you for making a scary time more bearable. (16-57973; G. Geres, H. Marshall).
  • Professional. Thank you.
  • Professional, skilled and comforting paramedics helped a stressful situation to be a little easier. (16-32294; K. Stewart, J. Pearson).
  • Very professional.
  • Excellent, especially with the children. Kept them calm. Great job. (16-40554; M. Osborne, M. Karanda, J. Bush).
  • They were both calm and very patient! Great job! Thank you R + R. (16-56137; R. O’Neil, R. Fross).
  • Very professional.
  • Good service, care, responsibility.
  • Efficient and compassionate.
  • Professional.
  • They were very very good. They focused me on basketball. I love basketball.
  •  Very kind, personable.
  • Everyone was extraordinarily kind while capable and professional. Thank you. They made an extremely difficult situation almost pleasant!
  • 1st time in an ambulance and was impressed by the professionalism of the EMT. Excellent all the way around. (16-58683; G. Kendall, J. Barletta).
  • Professional – caring.
  • Cool.
  • Calm + very professional, caring.
  • The lady that was in the back with me. She was wonderful. Very caring. “Great Job” Guys. (16-55938; G. Geres, S. Boutot).
  • Very professional and caring.
  • Professional & courteous.
  • I received exceptional care from the ambulance crew. I would like to thank you for providing the lifeline I needed emergently that morning. The quality of care as well as the empathy the crew showed me was second to none. I am so very grateful for their help. God bless.
  • Very caring.

Words That Describe Us: Volume 87

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Professional. Thank you.
  • Skilled, compassionate, quick.
  • Friendly.
  • [Crew] were polite and professional. Set me at ease and kept me informed. (16-47073; J. Traber, M. Uddin).
  • Very good.
  • Staff was extremely professional, showed empathy and helped calm everyone involved. (16-50087; E. Burgess, K. Twohig with Manchester Fire Rescue EMS).
  • K and her partner were excellent, they were great at taking professional care of me. (16-53556; K. Russell, R. Jones).
  • Excellent – pleasant yet professional.
  • Life savers.
  • The ambulance crew were very kind and professional.
  • The person who rode with me was great – definitely put me at ease. (16-53409; R. Bilodeau).
  • Courteous + compassionate.
  • The ambulance crew were very caring and allayed my mother’s fears about the pain upon moving her. (16-25719; M. Pacheco, K. Durand).
  • Professional x 3.
  • Excellent.
  • Attentive Compassionate Friendly.
  • Excellent, capable, and compassionate.
  • They were terrific.
  • Very well trained + friendly – Great Job.
  • Very professional.
  • Impressive, well done.
  • Professional.
  • M was friendly, concerned and informed. I would like you to acknowledge M. for his good service. I would have never been able to get to hospital. I had blacked out when I hit my head and was in shock. M was excellent. (16-57541; M. Campbell).
  • Courteous, professional, friendly. Your staff helped ease my fears during an incredibly stressful event. I am grateful! (16-59663; J. Craig, A. Hernandez with East Hartford Fire Department).
  • Good people.

Words That Describe Us: Volume 86

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • The crew was caring + informative, took care of me very well + got me situated in ER. (16-47719; A. Fine, M. Uddin).
  • Skilled, caring staff. My services were exceptional. Please let the EMTs know I appreciate [it]. (16-47714; S. Gregg, M. Cedeno with Manchester Fire Rescue EMS).
  • Highly professional with personalized care.
  • Thanks!
  • Friendly and professional.
  • Great EMT experience and care.
  • The crew was very thoughtful – they listened to what my needs were – very helpful – thanks to everyone who helped me. (16-49921; M. Buerk, R. Fross).
  • Very caring, professional and friendly.
  • Professional/caring.
  • Friendly.
  • Excellent.
  • Very professional.
  • Nice, young + funny.
  • Helpful.
  • Very professional.
  • Very professional, prompt & courteous.
  • They saw immediately that my child was in great pain and took steps to alleviate it. Smart + professional. (16-52868; J. Traber, D. Hammett).
  • Caring + professional.
  • Thank you for your prompt arrival at a critical time.
  • Excellent! Very professional!
  • They were able to get [patient] to get into the ambulance and get medical attention. The crew acted very professional and tended to [patient’s] needs.
  • Ambulance were very professional and courteous.
  • Timely and professional.

Words That Describe Us: Volume 85

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Very good.
  • Highly skilled + professional.
  • From the first introductions I felt I was in very capable hands. (16-43381; G. Geres, D. Hammett).
  • Very professional, caring and thorough.
  • Knowledgeable, caring + compassionate.
  • Caring, skilled, perfect teamwork and cooperation between ASM partners R and R. Great coordination with South Windsor Police. Medic inserted IV line perfectly, painlessly, enroute, every technician step was precise and thorough balanced with being personable and alleviating excess concern. It was my first 911 ambulance ride. He was excellent! EMT provided tech support in the home and before departure, drove safely and alleviated worry during transport and at hospital arrival. Great team. (16-46033; R. Bilodeau, R. Fross).
  • Reassuring! Wonderful! Kind!
  • Very nice/professional.
  • Wonderful service. No complaints.
  • Excellent service, compassionate care.
  • They were very respectful and caring – Thank you!
  • Very professional.
  • “GREAT”. The paramedics were very pleasant and respectful the entire time. (16-47910; G. Geres, T. Luetjen).
  • Very caring.
  • Ambulance crew was very professional and truly cared about how I was feeling.
  • Very caring/compassionate. I am most impressed with your service. It has been exceptional.
  • Perfection.
  • Caring.
  • Professional – compassionate.
  • Very professional and tried to keep me calm and comfortable while I was in their care. (16-46114; T. Wallace, L. Zalewski).
  • Caring.
  • Respectful.

“I am so happy to have met these two gentlemen”

Patient Satisfaction SurveyPraise for ASM’s Todd Marshall and David Tedeschi

SOUTH WINDSOR — In late July ASM received a patient satisfaction survey response for a call done by Paramedic Todd Marshall and his EMT partner Dave Tedeschi in South Windsor.

As noted in the picture, the wife of the patient checked off Strongly Agree with a check-plus to 17 check boxes related to patient satisfaction within the survey; all that applied.

In the narrative section the patient’s spouse shared some details of the care that her husband received. For the sake of privacy some of the information has been redacted in the following section.

She described the crew as “Extraordinary! Caring, Compassionate.” She went on to say, “I have always received excellent care from ASM.” She called them “very soothing and reassuring” and that their report to the hospital was beyond what she had experienced in the past and ensured the patient received a critical special accommodation.

She finished by saying, “they made a stressful situation a little bit better. They are a credit to your business. I am so happy to have met these two gentlemen.”

Praise again for Aetna’s Eric Thepsiri and Donna Achilli

Eric Thepsiri

Eric Thepsiri

WETHERSFIELD — In late July Aetna’s office received a patient satisfaction survey from a patient treated in Wethersfield in June by Eric Thepsiri and Donna Achilli. The patient had checked off every box with “Strongly Agree” to questions like, the Paramedic was highly skilled, kept you informed, relieved pain and anxiety. 15 boxes in total.

Donna Achilli

Donna Achilli

When asked to use a word or phrase to describe the crew the patient wrote, Fabulous!!.

In the narrative section the patient went on to write, “I was picked up by the Great Eric + Donna. They treated me above and beyond what I expected. We connected well. They were so professional and friendly. They stayed with my in the hospital until they had to leave and came to say goodbye! They are the absolute best!! We had some good laughs too 🙂 Tell them I say Hi!”

Note: Run #16-47131, certain information redacted for privacy.

Words That Describe Us: Volume 84

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • They were great. Kind, professional and caring. (16-43478; T. LaChappelle, A. Linardo).
  • Very courteous.
  • Professional!
  • Very nice paramedics! They showed concern. Provided great care. (16-41861; J. Traber, T. Armas)
  • I was very nervous, their kindness + comfort were so appreciated. Wonderful people – Super job done. (16-44248; R. Jones, M. Pierce).
  • They showed concern, asked appropriate questions, checked on my comfort.
  • Professional. M + R did an excellent job. Thank you! (16-44752; M. Tuttle, R. Fraley).
  • Awesome.
  • Relaxed, calm, pleasant.
  • Courteous + Efficient.
  • Fantastic response.
  • They were helpful, fast, caring & professional. J Thank you for all the help. (16-44293; A. Debisschop, A. Hernandez).
  • Very courteous + highly efficient.
  • Very professional.
  • R + R were terrific. Their assessment + care were very professional. They made sure I was safe + secure right into the ER room. We were very pleased with all that R + R did. (16-45368; R. Bilodeau, R. Fross).
  • Very friendly.
  • They were very professional + caring individuals through my entire situation. (16-39950; E. Snoek, R. Bochman).
  • Professional, compassionate & well trained. The entire crew was great. They were calm and kept me calm and comforted. (16-40155; J. Rasmussen, S. Yenco with East Hartford Fire Department).
  • Wonderful – Outstanding.
  • Professional, seemed very well trained.

Words That Describe Us: Volume 83

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Excellent.
  • Awesome!
  • Extremely professional, caring, calming. It was a terrible snowstorm and they got him from physician’s office to hospital safely.
  • The greatest team. Good people.
  • I was unconscious, however by son said that the ambulance came very quick and the paramedics knew what they were doing. (16-38122; K. Beaulieu, K. Ringuette with East Hartford Fire Department).
  • Great especially when I was in need!
  • They made both of us (me as a rider to the hospital) and my husband very calm and comfortable. (16-38562; R. Bilodeau, P. Gleason).
  • They were great. Outstanding. Thank you. The Best. (16-39540; R. Houser, L. Adamowich).
  • Very professional.
  • Professional. Caring.
  • Very satisfied. Chris was [in back with me] – he was extremely kind and explained everything before doing it. He is excellent!!! (16-39795; patient referencing Manchester Fire Rescue EMS paramedic with ASM).
  • Excellent job!
  • Very professional.
  • Skilled. Thank you.
  • Extremely caring & knowledgeable paramedic. Thank you. (16-39265; T. Oliver).
  • Excellent!!!
  • Compassionate, caring, respectful. (16-40355; J. Rasmussen, R. Fross).
  • Very professional, efficient and caring.
  • The crew was caring, compassionate and very knowledgeable. (16-41105; C. Everest, C. Tevnan with Manchester Fire Rescue EMS).
  • Professional + caring.
  • Very nice. Very professional.
  • Thank you for your skill and compassion. (16-41751; T. Armas, C. Lemire with East Hartford Fire Department).
  • Efficient.
  • Excellent crew.

Words That Describe Us: Volume 82

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • This was my first experience in an ambulance. Two of the nicest, professional + very caring people. So happy to have professional, experienced and caring staff. (16-31308; S. Dybdahl, M. Cafazzo).
  • Excellent.
  • Very professional.
  • My husband had a serious problem and the paramedics were very helpful. I felt relieved.
  • Courteous and well trained.
  • Professional x 3.
  • Service was good.
  • I am very satisfied.
  • Professional. Very attentive.
  • Outstanding, professional, compassionate. (16-32694; R. Leslie, R. Jones).
  • I was close to death and they got me to the hospital with care and kept me calm all the way. Thanks.
  • Professional person attending to me while riding. Caring.
  • Caring x 2.
  • Very understandable.
  • Caring, compassionate.
  • Professional and compassionate. (16-35130; R. O’Neil, M. Kleza).
  • Very caring.
  • They were very nice.
  • Excellent.
  • Very professional + caring.
  • Comforting. I did feel safe + well taken care of. Thank you.
  • T. was very comforting. Very professional crew. (16-34117; T. Oliver, M. Uddin).
  • Professional.
  • Caring and efficient.

Words That Describe Us: Volume 81

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Caring, Respectful. They instantly made me feel like everything was going to be okay. The two people were just so wonderful, extremely concerned and empathetic. (16-29487; J. Pearson, K. Stewart).
  • I was very impressed with the professionalism and care. Keep up the great work! (16-29485; R. McConville, T. Luetjen with Manchester Fire Rescue EMS).
  • Great guys. The EMTs came back after my [procedure] to see how I was doing. That meant a lot to me. I can’t thank them enough for their help. (16-28750; S. Gregg, A. Hernandez with Manchester Fire Rescue EMS).
  • Very skilled and caring! Thank you!
  • Wonderful.
  • Men were excellent, caring, professional.
  • Very nice.
  • Well educated. Good job accomplished. (16-30579; J. Shapiro, M. Bouley).
  • Very professional and caring.
  • Very professional, good sense of humor while providing excellent care. (16-30776; B. Langan, J. Craig).
  • The [crew was] wonderful to my husband! (16-30557; E. Sheils, A. Linardo).
  • WOW!
  • Assured me I’d be ok (well cared for).
  • Caring and knowledgeable.
  • The crew were so good.
  • The ambulance crew could not have been kinder or more comforting. I was grateful. (16-31261; M. Tuttle, J. Startup).
  • Very competent.
  • Caring x 2.
  • I felt that they did everything in a professional manner and greatly helped me relax. I felt safe + secure! Thank you. (16-32106; G. Geres, C. Haag).
  • Medics were very kind, considerate and made me feel very comfortable on my first ambulance ride.
  • Very good.
  • Caring and highly professional. They made my five year old feel very comfortable and no scared! (16-31973; G. Geres, C. Haag).
  • Professional and caring. I have never been transported by an ambulance. I was a little anxious, however the team eased my worries. I appreciated their personal and professional care. (16-24253; K. Caldwell, C. Masslon with Manchester Fire Rescue EMS).

Words That Describe Us: Volume 80

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Efficient and friendly.
  • Very caring and efficient.
  • Positive, gentle, kind, ie wonderful! (16-22822; T. Wallace, J. Craig).
  • Professional, courteous.
  • They moved quickly and met all my needs.
  • Caring.
  • Excellence!!
  • Kind, caring, very capable and professional. (16-23554; R. Balkun, A. Cichy).
  • Everyone seemed to know exactly what to do.
  • Very good.
  • Polite + caring.
  • Polite, courteous, knowledgeable, friendly, reassuring + just wonderful! Did their job perfectly. (16-23731; S. Crittenden, J. Bush).
  • Experienced, empathetic, skilled, resourceful + professional.
  • Excellent care.
  • Very good.
  • Professional.
  • Very comforting. I felt safe putting myself in their hands to deal with my injury. (16-22905; R. O’Neil, B. Langan).
  • The EMT was exceptional; both caring and concerned. They locked my house, got my cell and keys. True professionals. (16-26161; J. Lentini, J. Startup with Manchester Fire Rescue EMS).
  • Safe and consider. Went the extra mile.
  • Good job. Keep up the good work you do.
  • Saviors.
  • Excellent.
  • Great stuff.
  • Professional and caring people. I loved the treatment and kindness they showed me. (16-28797; S. Gregg, A. Hernandez).
  • Professional + calming.
  • Very kind + put me at ease.
  • Everyone courteous and professional at my home.
  • Outstanding and caring.
  • Caring, kind and respectful. (16-23168; M. Osborne, M. Uddin).

Words That Describe Us: Volume 79

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Very professional and comforting.
  • Very competent and professional.
  • Caring
  • Everybody took great care of me and I felt safe being in extremely competent hands. Everybody reacted to my needs in a calm, expedient and professional manner. (16-19144; K. Russell, C. Masslon with Tolland Fire Department).
  • Very professional.
  • Proficient.
  • Happy they’re around for people in need. Thank you all.
  • The ambulance crew was excellent. (16-15623; R. Fraley, J. Bak).
  • Ambulance crew was very professional and knowledgeable.
  • The two paramedics were so helpful. The ambulance crew was great.
  • Brilliant and hard workers coupled with excellence. (16-19140; J. Traber, B. Langan).
  • Patient and comforting.
  • Fabulous, caring – very kind.
  • Responsive, caring and professional! (16-7415; S. Whalen, R. Berwick).
  • Concerned, caring.
  • Professional, courteous, helpful.
  • Professionals.
  • Professional, caring, good communication, put me at ease, excellent. (16-18316; K. Stewart, J. Pearson).
  • They were very professional, polite, and helpful.
  • Very professional, sufficient, well trained & very passionate.
  • Kind + considerate.
  • Very kind.
  • Courteous, efficient.
  • Caring.
  • It was very good/excellent.
  • Very caring and concerned. Both people who came were very nice. Also, the firemen who came were great! (16-22899; J. Rasmussen, R. Fraley with East Hartford Fire Department).

Words That Describe Us: Volume 78

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Very nice and skilled.
  • Very professional and knowing what they were doing.
  • Engaging and direct. Very pleasant and professional. (16-14296; M. Karanda, C. Raymes with East Hartford Fire Department).
  • Caring.
  • Very professional and kind.
  • K was wonderful. Very caring. (16-11446; K. Russell).
  • Ambulance personnel were very kind + professional.
  • They were incredible!
  • Good.
  • This was the first time I needed an ambulance and they were wonderful. (16-14092; R. Gonska, J. Monahan).
  • Nice people very caring.
  • Very caring.
  • This town is very fortunate to have such professional service. Thank you. (16-16537; C. Raymes, R. Davenport with Manchester Fire Rescue EMS).
  • Great, helpful.
  • Efficient, knowledgeable, caring.
  • Professional enough.
  • Caring.
  • Your lead EMT was outstanding, compassionate and very reassuring. (16-12593; indications that they are referring to FF-Paramedic from Manchester Fire Rescue EMS).
  • They treated me excellent and w/ kind (sic).
  • Professional.
  • Polite Professional Caring.
  • Sympathetic & caring…listened to my concerns…very professional. (16-15940; M. Sparks, H. Marshall with Manchester Fire Rescue EMS).
  • Highly professional.
  • Very professional.
  • Courteous, sympathetic, qualified.
  • Professional, compassionate.
  • They were very nice.
  • Very professional and caring.
  • Highly skilled.
  • Excellent!
  • Caring and professional.