Bolton Volunteer Fire Department Certificate of Recognition – Life Saving

Tim Lachapelle - Ambulance Service of Manchester, LLC.

ASM’s Tim LaChappelle

On October XX, 2014 Firefighter/EMR Tyler Clark, Firefighter Derrek Kroc, Paramedic Tim LaChappelle and EMT Bob Anderson of ASM Ambulance, responded to a call of a XX year-old female who was having chest pains at 0247 HR. The patient stated that she had been working in the yard during the day and woke up with severe chest pains.

On arrival, the patient was anxiously talking with the responders and then collapsed into cardiac arrest. FF Clark and others immediately started CPR and used a defibrillator to attempt resuscitation. The patient was resuscitated after approximately ten minutes. The patient was transported to the hospital and released to go home seven days later.

Today I present you a certificate for your Extraordinary Personal Actions performed in the line of duty which lead to the successful resuscitation and saving of the life of a citizen of Bolton, CT on October XX, 2014. 

(Some information redacted for patient privacy).

Words That Describe Us: Volume 44

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Excellent!
  • Very respectable to everyone.
  • Very knowledgeable.
  • Prompt, courteous and efficient. (14-96899; J. Rasmussen, J. Hornish).
  • Very compassionate, comforting and professional. Karen was excellent & calming during my crisis. She is an excellent asset to this company! (14-96660; K. Teixeira, R. Anderson).
  • Very good.
  • Awesome.
  • Great.
  • Excellent.
  • G + N were a great comfort, help + reassurance to me. (14-96565; G. Geres, N. Raiola).
  • The crewmembers were kind.
  • Very good – That’s two words.
  • Very skilled and kind.
  • Great x 4.
  • Exceptional. The two EMT’s made this very scary situation a manageable problem for me. They were two “Professionals” Thank you! (14-28539; D. Kemp, T. Whalen).
  • Very pleasant and caring.
  • Caring, professional, careful.
  • Consistently top-notch through the years.
  • Very kind and courteous. Seemed to really care about the patient and her well being.
  • Very professional!
  • Professional.
  • Friendly, helpful, efficient (14-85817; M. Osborne, J. Rassmussen).
  • Excellent! They were great. Thank you – I don’t remember the woman’s name. She was great! The best!!! Thank you! I appreciate her skill, kindness and professionalism in our time of need. (14-94920; G. Geres, E. Vaughn).
  • Good crew.
  • Prompt – Reassuring to patient + family. (14-98122; S. Lowe and Rocky Hill Volunteer Ambulance).
  • The woman who brought my dad home was so wonderful – provided contact information and hugs. (14-99437; D. Achilli).

State Police Bring Toys to Kids in the Hospital


Monday, Dec 22, 2014 • Updated at 5:16 PM EST NBC Connecticut

The look of pure joy on a child’s face melts the hearts of veteran troopers.

“This is a good day. We wish every day could be Christmas,” said Lt. Col. Butch Hyatt of the Connecticut State Police.

State troopers went door-to-door at Connecticut Children’s Medical Center in Hartford on Monday, handing out toys to children in the hospital’s emergency department. From Barbie dolls to blocks, the wish lists were covered, and troopers raised more than $20,000 thanks to the generosity of people around the state.

“Every toy you see, and all the dollars in the check, come from the public from their hearts, so these children can have a good Christmas,” said Hyatt.

But the toy giveaway isn’t limited to Christmas. State police, the Ambulance Service of Manchester and Aetna Ambulance collect toys around the holidays as part of an 18-year tradition and hand them out year round. Read the full article here...

Connecticut State Police, Aetna and ASM Toy Drive for CCMC – Event Wrap-up

HARTFORD — On December 22, 2014 a dozen Connecticut State Police cruisers, ambulances from Aetna and ASM and a UHaul full of donated toys convoyed from Troop H to Connecticut Childcare’s Medical Center. Over the course of the last four days, team of Troopers and members of the Aetna and ASM families joined together for the 18th annual effort.

According to Connecticut Children’s President Marty Gavin, thus far the Toy Drive has brought in $220,000 and a half million toys. Last year alone $18,000 and three UHaul trucks full of toys were donated. Each year enough toys are brought in to give a toy to each of the 59,000 children seen at all of CCMC’s locations. Enough even to give a toy to any siblings that accompany the child on their visit.

This year, Aetna and ASM contributed 216 hours to the effort. We are extraordinarily proud to take part and to be team members with CCMC and the State Police. 

Stuff-a-Truck in South Windsor a Success

South Windsor Touch a Truck ASM

ASM’s Mandi-Lynn Guertin and Cody Lemire.

SOUTH WINDSOR — ASM had the fortunate opportunity to work alongside several agencies including South Windsor Police and South Windsor Fire Department as part of a holiday Stuff-A-Truck event. The following is a note from Adult and Senior Services regarding the success of the event:

I wanted to say a big thank you to you and all of the staff and volunteers who have helped us this holiday season! The Food and Fuel Bank is going to be set for several months to come thanks to the generosity of time the volunteers and staff gave to the cause.

The community is extremely generous, and you all made it easier for them to donate by being stationed at both grocery stores before Thanksgiving and yesterday as well. The monetary donations will help several families with oil during this cold season. And of course the toys will go to very excited children on Christmas day! It doesn’t get any better than that!

I would love it if you can pass along our thanks, from the entire Human Services Department, for your commitment to helping your neighbors. It so greatly appreciated!

Yesterday’s total was just under $2000 in cash, $85 in gift cards, countless bags and boxes of food and dozens and dozens of toys! In November, the monetary donations were almost $4,000 in addition to all the food!

May you all enjoy this holiday season knowing you brightened the days of so many!


Director of Adult and Senior Services

Human Services Department

Town of South Windsor

Snow Queen to join ‘Stuff a Truck’ event


SOUTH WINDSOR — The Police Department, the Fire Department, and Ambulance Service of Manchester will hold a “Stuff a Truck” food and toy drive, which will include a special guest character actor.

The event will take place from 9 a.m. to 3 p.m. Saturday, Dec. 13, at Stop & Shop, 1739 Ellington Road, and at Geissler’s Supermarket, 965 Sullivan Ave.

Organizers are looking for new, unwrapped gifts, including clothing, toys, gift cards, and food.

The donations will benefit local families in need during the holiday season.

“Anything that people can do to make these families’ and children’s holidays a little better is much appreciated,” South Windsor Police Lt. Scott Custer said.

The Snow Queen, from will join volunteers in collecting donations and also will be available for pictures.

For more information, contact Officer James Nicoletta at 860-648-6256, or at

Words That Describe Us: Volume 43

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Kind, skilled. Thanks so much!
  • The EMTs that came were great. They not only took me seriously they had my anxiety under check. I felt as though I was the only person that needed their help. (14-90435; M. Weller, K. Mathiau).
  • Professional. Well trained.
  • Wonderful.
  • Fabulous.
  • Attentive.
  • Very responsive, professional, comforting. (14-92443; S. Crittenden, E. Vaughn with East Hartford Fire Department).
  • Very skilled + professional.
  • Calm, friendly.
  • Excellent.
  • Great crew, both professional yet sensitive. (14-93666; V. Maston, J. Lentini).
  • Very professional x 2.
  • The paramedics were so nice + comforting + personable. (14-93612; M. Osborne, R. Buechele with East Hartford Fire Department).
  • Professional and courteous.
  • Friendly + caring.
  • Fantastic.
  • Wonderful.
  • It was a smooth and fast ride. I am so grateful.
  • Outstanding.
  • I’m very happy, impressed how my mom was treated (14-90614; C. LaChance, G. Geres).
  • Very helpful.
  • Great.
  • Very thorough.
  • Your men were good guys.
  • Very professional and caring.
  • Very caring and helpful.

Public Service Announcement on EMS Use of Lights and Siren

Courtesy of MONOC this Public Service Announcement (PSA) discusses the use of emergency lights and siren in EMS response and its impact on the public policy and the public’s best interest.

Aetna and ASM support the judicious use of lights and siren and industry best practices in regards to “hot” and “cold” responses.